Temporary Business Analyst – Learning Management (20-13783)
Job Description
“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”
Job Description: This position will assist with Digital Capability Management within the HR IT delivery team. The Primary focus will be in the Learning application area, but will require some support for additional areas in HR IT.
Position Responsibilities:
• Supports the build and run activities of technology assets within Learning area, ensuring they are reliable, accessible, & secure
o Reviewing and Updating Support and troubleshooting documentation
o Assisting with resolution of support escalations
o Support ticket review and analysis for process improvements
o Assisting with coordination of Integration testing and patch/upgrade testing
o Assisting with creation and review of Test Plans
o Documenting and categorizing Tools across Learning application
o Researching and tracking compatibility across Learning related Tools
o Tracking Versions of applications and tools
o Documenting support processes
• Provides oversight of Service Providers to support Content Management within Global Learning Management System
• Works closely with IT Quality Management team to ensure Learning systems adhere to validation requirements
• Ensures compliance to evolving regulations, particularly General Data Protection Regulation (GDPR)
• Supports Lead DCM to proactively look for opportunities to improve Re-use and continuously simplify our IT environment
• Utilizes Vitalize (ServiceNow) Incident, Request, Idea/Demand process partnering with Client Application Support vendor
• Works in an Agile manner
• Requires the ability to work independently and effectively manage several concurrent tasks
Successful candidate will have several or all of the following qualifications:
• Bachelors or Masters degree in an IT or Engineering related field
• 4-6+ years of experience developing, implementing and supporting Human Resources Technologies
• 3-5+ years experience supporting SAP Success Factors Learning Management system or similar LMS application
• Understanding of Content Management within a Learning Management System
• Strong documentation skills related to support process and troubleshooting
• Experience documenting functional and technical requirements
• Ability to adjust to frequently changing priorities
• Strong Outlook mail/calendar, Excel, Word, PowerPoint, Visio skills
• Sharepoint Online skills
• Excellent Communication skills
• Proficiency in demonstrating the Core Client Values
Additional Job Requirements:
None
How to Apply
Please send your updated resume to iris.chen@axelon.com367 total views, 0 today