Job Description

Job title: Business Analyst
Location: Jacksonville, FL (Remote Okay)
Duration: 5 months

Job Description:
Our client is looking for a Digital Analyst to work with digital leadership to help shape and drive digital initiatives, redefining the healthcare experience of our customers. We’re looking for an inspirational, high-energy candidate who will advocate and push our digital experience to the next level and unlock breakthrough customer and business results. The perfect candidate for this role has experience in product management, agile development, and stakeholder management as well as excellent documentation skills and the ability to track key deliverable(s) across multiple IT teams and journeys. Additionally, candidates for this role will need to have excellent communication and networking skills. The candidate must have a degree of comfort presenting the digital vision to key stakeholders and clearly articulating how each initiative helps deliver against the *** customer journey needs.

The Digital Analyst is a critical role within the Digital Transformation organization and will work closely with digital, shared services and IT leadership to manage the business impacts of our overall scope of and near-/ mid-term priorities for journey digitization. S/he will be expected to work closely with the digital execution teams to ensure digital foundational requirements are being met, that KPIs are being developed and managed, and that business impacts are delivered per plan.

We are in a dynamic and fast-paced environment, and are seeking a creative individual that can learn quickly and has a can do outlook which cultivates a culture of innovation.

Essential functions:

• Execute against a strategic roadmap for the Digital Transformation team and coordinate with the various journey key stakeholders. 10%
• Collaborate with Digital leadership and journey stakeholders to analyze website usability, product performance and consumer behavior insights. 10%
• Coordinate and manage business requests from conceptual ideas to formulated business statements of work, integrating with the UX team on usability and consumer testing and design. 10%
• Support data-driven digital initiatives that improve the customer experience and streamline operations. Ensure development of comprehensive, efficient, and effective solutions leveraging most effective digital touchpoints, to achieve business objectives. 15%
• Use design thinking principles to help deliver to help deliver tailored digital solutions that enable customer journey priorities. 10%
• Assist in translating journey stakeholder goals and objectives into requirements to deliver actionable and measurable digital initiatives. 15%
• Accountable for synthesizing information, evaluate outcomes and make decisions that forge digital initiatives outcomes which are in alignment with Digital Transformation goals and objectives across all journeys. 10%
• Assess budgetary needs in support of Digital Transformation initiatives. Accountable for documenting and justifying budgetary needs to be included in Digital Transformation business case requests and assist Digital Transformation leadership in the overall development of the annual budget. 10%
• Lead stakeholder and IT engagement in support of digital transformation strategy and vision. Responsible for communicating stakeholder and IT engagement outcomes across the organization. 10%

Job Requirements:

• Experience interfacing with an IT organization in an agile environment; familiarity with Scaled Agile (SAFE) preferred
• Strong abilities in using MS Word, Excel, PowerPoint, Internet and web based tools.
• Ability to apply conceptual strategy, brainstorm facilitation, and day-to-day directing of projects through to completion.
• Excellent oral and written communication skills; ability to create interesting, cogent and well-edited presentations and has experience delivering communications to internal and external stakeholders.
• Strong organizational skills; ability to manage multiple products and deliveries at once

Experience :
3-5 Years of Professional experience delivering technical projects (IT delivery lifecycle)

Education :
Related Bachelor’s degree or additional related equivalent work experience

Qualifications / Certificates : SAFE certification preferred

How to Apply

Job Types: Temporary.

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