Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

We are looking for an experienced professional in the space of business and process analysis to join Colt on our journey of continuous improvement! In this role, you will lead the business and process analysis workstreams for new product development projects and programs in line with Colt’s Service Excellence strategy. Contributing to the Colt strategic program, the successful applicant will advocate and affect change by influencing decision makers and persuading operational people to adopt different working practices.

You will be in charge of deploying effective business improvement approaches tools and techniques and aligning business requirements and business strategy in a delivery role.

Key Responsibilities

• Manage projects as per internal and external requirements.
• Analyse stakeholders and form meaningful network to influence strategically
• Model complex business processes
• Underpin the requirements & design by requesting/performing in depth & ad-hoc analytical work for existing business performance using the data analysis function. Use these to prioritize requirements and predict outcomes.
• Build risk control matrix where possible
• Build Data Models
• Facilitate Customer experience workshops and develop Customer journeys
• Understand the rationale for analysis approach and contribute to deciding the agreed approach
• Investigate business problems and opportunities using root cause analysis
• Assess impact of change requests
• Contribute to management of benefits throughout the change lifecycle
• Facilitate scoping and business priority-setting for business initiatives
• Promote best practice principles
• Work within Agile or Waterfall delivery methodology

Required Skills

• Track record of successful Business Analysis and process improvement work in both waterfall and AGILE project deliveries
• Capability to gather, validate and understand a wide variety of detailed information yet remain focused on the ‘big picture’
• Ideally good understanding of existing organisation, key stakeholders and existing processes
• Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a geographically spread organisation
• Ability to manage ambiguity, risk, and changing direction of projects and strategies
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
• Fluency in English; further language skills would be an advantage

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

• Relaxed dress code
• Two days annually to spend on volunteering opportunities
• 39 hours working week and additional days off as per Colt own collective bargaining agreement
• Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
• Lunch vouchers or childcare vouchers
• Access to a virtual business school for on-going learning
• Business mentoring
• International environment with employees from more than 35 different nationalities

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace.

How to Apply

Job Types: Full-Time. Job Tags: analysis, business, Tech, Technology, and telecoms.

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