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23 May 2022

Full-Time BSAIII Customer Contact Center

hswans – Posted by hswans United States

Job Description

JOB FAMILY SUMMARY:
This team empowers MINDBODY success through integrated process and
technology solutions, while creating customer satisfaction. The team partners with
internal business teams to support the development of technical designs,
strategies, and to provide mentorship.

JOB SUMMARY:
This role partners with internal business teams such as Sales, Finance & Accounting,
Marketing, and Human Resources, with a focus on Customer Services. This position
must possess excellent knowledge of business processes and procedures as well as
vast experience with SaaS platforms and business lifecycle applications. This
position must have a broad background in information technology, a practical
understanding of how businesses work, as well excellent problem-solving,
analytical, interpersonal, and communication skills.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
•         Bachelor’s Degree preferred, or equivalent experience.
•         5+ years’ experience supporting SaaS Business Systems such as Salesforce, NICE InContact, Gainsight, FinancialForce, Glance, Inbenta.
•         Experience supporting Customer Service business processes and related systems. 
•         Deep Understanding of Workforce Management, Managing Call Centers, Support
(Ticket/Case) Lifecycles,
Customer Success, Customer Satisfaction (CSAT), etc.
•         Excellent oral and written communication/documentation skills.
•         Proven track record in driving results; ability to coordinate and prioritize concurrent activities withindeadline-driven climate.
•         Ability to work independently to deliver expected results and in collaborative teams.
•         Shows tenacity in resolving technical problems and attaining business objectives.
•         Familiarity with ITIL Framework a plus.
•         Basic Certification(s) required. (EX: Certified Salesforce Administrator ADM01, Gainsight NXT Admin Certificate)
•         Quickly learns new technologies, finds creative solutions to a wide variety of problems and communicates effectively to both technical and non-technical audiences.
•         Uses best practices to improve products or services to our customers/partners.
•         Encourages the open exchange of ideas.
•         Customizes and adapts communication and discussion to appeal to the specific interest, need, and technical level of the partner/customer.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Design, build and deploy technical solutions from business requirements.
Provide strategic roadmap vision and execution, coordinating with architecture and the team
lead on roadmap deliverable

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How to Apply

Please apply through this link: https://hrbrg.co/5fgbk5

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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