In a Retail bank branch, the Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The Branch Manager will balance policy and procedure with appropriate judgement and will make management decisions that are mutually beneficial to the bank and the customer.

Major responsibilities include but are not limited to:

• Responsible for the overall management of a mid to large-sized banking office
• Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals
• Through tested techniques, engages in sales and service coaching sessions with sales staff
• Conducts business development activities to include personal visits and outbound tele servicing as components of overall responsibility for building commercial relationships
• Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like
• Although the Assistant Branch Manager is responsible for managing daily branch operations and compliance issues, the Branch Manager has ultimate responsibility for the branch’s performance in these areas which include, but are not limited to, overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties
• Manages customer service levels within the branch, adhering to established guidelines
• Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise
• Prepare and deliver performance appraisals for subordinates
• Expected to have / gain full understanding of the teller function

Education and Experience

• Expected to have / gain full understanding of the teller function
• Bachelor’s Degree preferred; three-to-five years of management experience required, preferably in a retail banking environment
• For incumbents who have tenure with the bank, must have a history of solid sales, service and management successes
• Basic business acumen and professionalism is a must
• Strong written and verbal communication skills are critical
• Ability to build relationships and strong alliances across the organization
• Ability to quickly learn all there is to know about the products and services offered by the bank
• Must have the ability to work independently, multi-tasking in a fast-paced environment.
• Should be an outgoing self-starter and be technically literate.
• Must be flexible with ability to adapt to change.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Should have an understanding of the “big picture” in banking – i.e. answers to questions like:  How does a bank make money?  What makes a product profitable?
• Incumbent will likely enter this position with annuity / insurance license(s) (series 6 / 63) – but if not, may be expected to obtain it/them within six months of hire.
• May be required to attend a “banking school” program similar to those offered through Babson College, in preparation for the next step in the retail career path

Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.