Job Description

Summary:

Amazing opportunity to help lead the flagship branch of an iconic Provincetown institution. If you have banking management experience, a love for the local community of Provincetown, and a desire to be a part of a supportive and inclusive culture, then please talk with us to learn more about why our employees voted us as one of the “Best Bank to Work For”

Oversee the efficient operation of a full-service bank branch. Lead, develop and motivate staff in the delivery of superior customer service and the promotion of positive community relations. Develop and implement strategies for deepening existing customer relationships and acquiring new business.

Essential Duties and Responsibilities include the following:

Business Development

• Conduct on-going business development activities focused on expanding existing customer relationships and engaging new prospects to acquire both personal and business-related banking relationships.
• Engage in networking activities and community events involving key centers of influence.
• Maintain awareness of competition in local marketplace to drive customer retention.
• Maintain awareness of deposit and loan growth.
• Be well versed in the Bank’s residential and commercial loan products; engage customers in dialogue regarding loan products and refer customers to loan officers.
• Monitor new customers and closed accounts for follow up.
• Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners.
• Represent the bank by active involvement in a local community organization and during bank events.
• Develop and empower branch team to grow existing and new customer relationships.

Branch Operations and Staff Management

• Manage all aspects of branch operations, including staffing, workflow, internal controls, audits and quality standards.
• Maintain expert understanding of Bank’s consumer and business products and services.
• Provide regular coaching, development and feedback to branch staff to ensure high quality service delivery.
• Instill high standards for professional conduct and promotion of positive community relations among staff.
• Lead branch team meetings.
• Maintain expert knowledge of Bank’s policy and procedures. Regularly communicate changes to branch staff and ensures staff understands and adheres to same.
• Ensure overall security guidelines are adhered to by all employees to ensure employee and customer safety.
• Ensure that all staff understand and comply with state and federal rules, regulations, and laws.
• Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
• Open accounts in a platform environment.
• Provide technical direction and judgment pertaining to daily work operation and problem resolution.
• Ensure the branch is opened and closed in compliance with procedures.
• Schedule branch personnel to ensure adequate staffing for maximum customer service and daily operational functions.
• Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy.

Qualifications and/or Educational Experience:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (B. A.) from four-year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience
• Excellent interpersonal and communication skills
• Excellent organizational and follow-up skills
• Strong supervisory/leadership skills
• Ability to communicate with others with poise and confidence
• Ability to explain procedures, to understand both verbal and written instructions
• Ability to interact with others in a positive manner and act as a role model for staff in terms of professional conduct
• Extensive knowledge of retail banking regulations and retail branch operations
• Ability to read, analyze, and interpret business periodicals, audit reports, and regulatory procedure manuals and statements. Ability to write reports, business correspondence, and policy manuals
• Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem-solving capabilities expected of a branch manager
• Exhibit a competent and confident manner aimed at offering assurance to customers and potential customers of Seamen’s commitment to our business community
• Possess a full range of knowledge of all banking products i.e., deposit products, loan products, internet services, merchant card services etc., with a special emphasis on business related products and services

Supervisory Responsibilities:

Manages branch staff. Is responsible for the overall direction, coordination, and evaluation of this unit.  Also directly supervises 1-3 non-supervisory employees.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Job Tags: #provincetown, #ptown, and Banking.

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