Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is seeking a Bilingual Claims Analyst to join our skilled and passionate Claims Team, with an emphasis on supporting our growing clientele and operations in Quebec, Canada.

This position is responsible for adjudicating pet medical claims by reviewing medical records, claim forms, and related invoices to make eligible/ineligible claim decisions. Additionally, candidates will perform claim audits, and payment validation reviews, and will assist with problem-solving and making recommendations to support accurate and consistent claims adjudication across all Claims Teams and geographies.

Candidates for this position have the option to work remotely from anywhere in Canada.

Key Responsibilities Include:

• Reviewing supporting documentation to make claim outcome decisions as aligned with the Trupanion policy, including complex claims situations
• Working with Claims Department team members and managers to support an exceptional experience for customers and the veterinary clinics related to claims adjudicated, including resolving and preventing claim errors
• Assisting with the design, preparation, review, and tracking of claim payment verification audits and acting on their outcomes
• Assist with internal and external auditing of all Trupanion products
• Translation and transcription of medical records and client/third party communications between French and English
• Achieve and maintain a high level of accuracy and productivity

Experience:

• Minimum of 2 years of experience adjudicating damage insurance claims
• 1+ years of experience providing customer service over the phone
• Strong preference is given to candidates with experience adjudicating pet medical insurance claims or working in a veterinary clinic

Skills, Knowledge & Abilities:

• Strong desire to contribute to an evolving team and shared goals around group performance
• A problem-solver and highly adaptable
• Ability to thrive in a rapidly scaling organization and is an effective communicator (both written and spoken)
• Proficiency with technology, especially Microsoft Office applications, web-based apps, and PC platform
• Desire to collaborate, develop and perform a wide variety of processes over time
• Ability to keep pace with frequent changes in processes or protocol with immediate implementation

Education, Registration & Certification:

• Bilingual in French and English (Required)
• Damage Insurance Claims Adjuster license (Personal-Lines) in Quebec (Required)

Benefits and Perks:

• Bonus opportunities
• Employer-paid extended health coverage for you and your family
• Four weeks paid time off
• Five weeks, paid, sabbatical after five years of employment
• Restricted Stock Units
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations
• Open, casual, pet-friendly, and fun work environment

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/

We’re more than insurance – we’re a tech company too! Learn more about how you can use Trupanion to pay your vet directly here: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.