Job Description

Job:    Benefits Support Advisor / Cynghorydd Cymorth Budd-Daliadau

Annual Salary:  £27,500

Full Time Hours: 35 hours per week supported by flexible working.  

3 year funded post

Place of work: Home (preferably Wales based) / Head Office (Cardiff City Centre) with flexibility to travel around Wales around 2 days a month

The successful candidate’s offer of employment will be subject to an Enhanced DBS check

Interviews: around the week commencing 29 January at our Cardiff Head Office

Your Staff Benefits:

When you join ‘US’ at Tenovus Cancer Care you’ll benefit from:

• Core working hours 11-3 to fit work your lifestyle and personal life around our 7-9 operating hours
• Super flexible place of work options with no Head Office weekly attendance requirement. Can be home (preferably in Wales) or Head Office based as long as you can travel where our clients are and are flexible to travel to Cardiff for induction and ad-hoc meetings
• A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
• Your birthday off work once you’ve been here for 12 months
• Opportunity to buy up to 10 days of additional annual leave per year
• Occupational sick pay after completion of probationary period
• Contributory pension scheme
• A tailored induction and support programme to help you succeed and excel
• An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
• The opportunity to participate in Staff Volunteer opportunities to support the wider organisation
• The opportunity to learn from, grow with, support and develop people who volunteer with US

All About the Role

Last year… Last year…over 1500 people were helped by our Benefits Advice Service securing over £4,000,000 worth of payments for people affected by cancer.

But, with 20,000 people in Wales diagnosed annually with cancer we’ve so many more people that need ‘US’. So, if making a difference when it comes to money matters and cancer is important to you we’d love you to bring your Welfare & Benefits Advice experience to US.

You’ll need to already have great Welfare Benefits knowledge that’s up-to-date where you give spot-on practical advice direct to a managed client caseload. And, you offer practical solutions with your client at the heart of your service and speak up for them as a Benefits Advice professional.

This role has real impact dealing with those who need our urgent attention. It concentrates on ‘US’ being there in the here and now to effectively support our clients with a ‘Special Rules’ status. It means you’ll be part of people’s end of life journey with the opportunity to really  make the difference when people have their financial concerns lifted with your specialist advisory expertise.

We know dealing with a terminal illness is a tough subject and so you’ll regularly work with our partners across Welsh Health Boards, specialist groups and our in-house colleagues ensuring this client group is supported in the most effective way. We’re a close-knit group with in-roads to make. And, by the right people working together it’ll mean WE can be there in the right moment to help those with a life-limiting prognosis.

So, this job is for you if you’re a Welfare Benefits Advisor who likes the work we do across Wales, you successfully manage a client caseload and have relevant experience to support our partnership building work. If you’ve experience of working within a health-related Benefits Advisor role especially with cancer groups this would support your application although it’s not essential for US to consider your application without it.

You’ll do the job well if your communication skills are exceptionally strong; you’re a listener, empathetic and someone who understands and explains things easily. You’ll do well in a small team and have an attitude that’s supportive and of course take  pride in delivering excellent and well-managed work. You thrive working with a range of people and have a respectful way of going about things.

This role is mainly working remotely so you’ll need to be resilient, self-motivated and have the appropriate confidential space to do this job from home. Supported by an admin team to help keep things going smoothly you’ll need excellent IT skills and the experience of using databases and the ability to create easy to use resources for clients, to breakdown essential information to help people plan and take control in the later stages of their illness.

Tell us more about you

We really want the best in terms of skills, attitude and people who share our values.

So, we could be a good match if you can demonstrate:

• You match our values and are committed to doing good work with others
• You’ve got a good amount of experience as a welfare benefits rights adviser (or something really similar to transfer to this specialism)
• You’ve got practical experience of liaising and negotiating with the DWP/HRMC/Local Authorities when it comes to matters like this
• You’re good at building relationships and developing partnership working and work well with groups or individuals to deliver information in a variety of ways
• You’re good with using IT and databases in your role

How to Apply

Job Types: Full-Time. Salaries: Less than 20,000.

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