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23 May 2023
Temporary Assoc. Technology Specialist – Service Desk
Job Description
Job Type : Contract
Contract length : 07 Months
Pay Rate : $ 25.53– 33.03/Hr
Remote Job Description:
- Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.
- Responsible for safeguarding confidential information and documenting issues and resolutions.
- The Technology Specialist has the experience and knowledge to resolve most complex problems.
Essential functions:
- Assist customers via phone, instant messaging and ticket support
- Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
- Analyze, document, and resolve issues and requests
- Refer more complex issues and requests to more senior Technology Specialists
- Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
- Utilizes scripts and available tools when assisting customers
- Provide input to and modifies department documentation
Requirements:
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Basic understanding of the following:
- Mainframe Operating Systems.
- Linux/Unix Operating Systems.
- Telephony Support Applications (Cisco Call Manager, etc.)
- Remote Connectivity Applications (Citrix, etc.)
- Faxination Solutions
- Microsoft Sharepoint
- Video Conferencing solutions and software (Picturetel, etc.)
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to learn from mistakes and apply constructive feedback to improve performance
- Ability to communicate technical information clearly and articulately
- Ability to adapt to a rapidly changing environment
- High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
- Shiftwork required – Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.
- Technical Help Desk or Call Center experience.
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to learn from mistakes and apply constructive feedback to improve performance
- Ability to communicate technical information clearly and articulately
- Ability to adapt to a rapidly changing environment
- Shiftwork required – Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.
Required Experience:
- 1+ years of relevant work experience
Preferred Education:
- Bachelor’s degree in a related field
Required Education:
- High school diploma or GED
How to Apply
For immediate consideration, please send your resume directly to Lory Weir at lory@hornetstaffing.com. You can view all of our open positions at www.hornetstaffing.com77 total views, 0 today