Job Description

Are you ready to take the next step in your career?

Discover why NCDIT is the ideal destination for your professional growth – Why Work for NCDIT.

We currently have an opening for an Applications Systems Specialist

The position is designated Statutory Exempt and is exempt from the State Human Resources Act.

Recruitment Range: $84,353 – $126,529

Closing Date: 2/11/2025 5:00 PM Eastern

The primary purpose of the Applications Systems Specialist is to develop, administer and maintain all ServiceNow Employee Workflow applications that provide services to over 10,000 NCDOT employees.  These applications are developed and used to streamline and improve business processes and workflows.  This position will also provide application administration and maintenance, as well as end-user training for all Employee Workflow applications.  Specific applications include Human Resources Service Delivery (HRSD) and Workplace Service Delivery (WSD), all functioning within the ServiceNow Platform.

Duties include, but are not limited, to:

• Develop Employee Workflow Applications
  • Designs and develops ServiceNow Employee Workflow (HRSD, WSD) applications using various technologies – JavaScript, HTML, CSS, and ServiceNow APIs
  • Customizes ServiceNow Employee Workflow (HRSD, WSD) applications to meet specific business needs, including modifying workflows, forms, fields, and business rules
  • Develops and maintains the HRSD and WSD Service Catalogs, including defining and maintaining catalog items, order guides, and service offerings
  • Designs and automates HRSD/WSD processes and workflows using ServiceNow Flow Designer, Workflow Editor, and other automation tools to streamline operations and improve service deliver
  • Designs and configures Employee Service Center portal to provide a user-friendly interface for employees to access HR services, submit requests, and track their status
• ServiceNow Employee Workflows Administration & Training
  • Develops and configures reports, dashboards, and analytics within ServiceNow to provide insights into various aspects of ServiceNow Employee Workflow (HRSD, WSD) applications
  • Performs upgrades and patches to ServiceNow Employee Workflow (HRSD, WSD) applications, ensuring all customizations and configurations are preserved and functional
  • Implements and maintains security controls and access permissions within ServiceNow Employee Workflow applications (HRSD/WSD) to protect sensitive data and ensure compliance with privacy regulations
  • Ensures all developed applications and configurations adhere to security and compliance standards, including GDPR, PCI-DSS, HIPAA, and others relevant to the organization
  • Sets up and manages ServiceNow HRSD/WSD cases and workflows within ServiceNow, including incident management, request fulfillment, and other HRSD/WSD processes
  • Leads training sessions, workshops, and seminars for all levels of end-users, both in-person and through virtual platforms
  • Provides hands-on demonstrations and practical exercises to help participants gain proficiency using ServiceNow

About the Organization

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT’s services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Knowledge, Skills and Abilities/Competencies 

Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant’s full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.  (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Experience evaluating specialized applications to identify problems, make recommendations, and/or pinpoint business needs or process improvements
• Experience reviewing and/or translating specifications into programs that achieve desired results, developing/testing protocols, or interpreting technical manuals/publications
• Demonstrated knowledge of agency functions, business needs, evolving computer technology and/or applications systems
• Experience reviewing and/or analyzing user requests to design suitable programs or systems

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development

OR

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development

OR

High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

• The Department of Information Technology will not accept “See Resume” or inserted text resumes in lieu of all work experience and education completed on the application.

• Employment at NCDIT is contingent upon a satisfactory background check.
• Applicants seeking Veteran’s Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.

• Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
• Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the “Certificates and Licenses” section.
• If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
• If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members

REMOTE WORK:

We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust work from home options and variable work schedule flexibility.

COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.
 

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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