Job Description

Looking to take the next step in your IT career?

We currently have an opening for a Senior Web Content Support Analyst.

Closing Date: 3/25/2024 5:00 PM Eastern

The primary responsibility of the Senior Web Content Support Analyst is to support the NCDIT Transportation goal of delivering outstanding customer service both to the citizens of North Carolina and to all NCDOT staffers and partners. The NCDIT Transportation Web Systems team is looking for a candidate that is an expert with web content updates and support of user access roles/permissions for both SharePoint and the Microsoft 365 cloud platform. Our ideal candidate must bring a blend of outstanding customer service, urgency, self-direction, and technical know-how.

Duties include, but are not limited, to:

• Use our team’s ServiceNow ticking system to quickly process and assign customer changes and requests, ensuring 24/7 coverage for NCDIT Web Systems sites and applications
• Building SharePoint team sites, including sites that take advantage of Power Automate workflows
• Diagnose customer SharePoint permission issues both for on-premise and M365 cloud-hosted sites and Teams
• Mentor and train others on the support team about process, procedures, and protocols
• Working directly with customers, train new staffers on systems in the SharePoint/M365 space
• Design and build web pages/sites following established design patterns and accessibility requirements

Selected candidate must reside in North Carolina at time of hire.

About the Organization

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT’s services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). Join a team that welcomes, values, respects and supports all members of our work community.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

The Department of Information Technology -Transportation (DIT-T) provides a full spectrum of information processing services and support for information resource management in the Department of Transportation (DOT).

The Web Systems unit directs all Internet/Intranet based application development, reports, server/system architecture, and web system maintenance for the NCDOT infrastructure. The Web Systems unit employs management, architects, application developers, web designers and subject matter experts to meet the growing business and technological needs of NCDOT departments and external users.

Knowledge, Skills, and Abilities:

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.  (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)

• Demonstrated knowledge of the SharePoint collaboration platform such as building sites, Lists, Libraries, or configuring permission inheritance for both on-premise SharePoint and Microsoft 365 SharePoint Online
• Demonstrated experience providing team and end user support, either internally or through a system like ServiceNow, for handling web site/app support requests such as content updates, permission, access requests, or by serving as an application role admin
• Demonstrated experience in web content and/or design techniques including page layout and visual design for brochures, flyers, charts, or reports
• Demonstrated experience building or developing web sites and applications using languages or software such as HTML, XML, JavaScript, Adobe Creative Cloud, UltraEdit, ShareGate
• Demonstrated experience with end user support and permission support using Active Directory or Azure AD

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Experience with all Microsoft/Office 365 suite such as Excel, Word, SharePoint, Teams, Planner, Forms, Outlook
• Experience with group inbox maintenance
• Experience in end user training

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development

OR

Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development

OR

High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development; or an equivalent combination of education and experience

Supplemental and Contact Information

The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

DIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

• The Department of Information Technology will not accept “See Resume” or inserted text resumes in lieu of all work experience and education completed on the application.
• Employment at DIT is contingent upon a satisfactory background check.
• Applicants seeking Veteran’s Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
• Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
• Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the “Certificates and Licenses” section.
• If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
• If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members

REMOTE WORK:

We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust work from home options and variable work schedule flexibility.

COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.
 
 Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans

 
Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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