Full-Time Applications Specialist
Job Description
The Applications Specialist position focuses on software quality control and client support for DGI products. The primary focus of the position is to improve the quality of the product and to support the products in ways that immediately benefit the end-users. This position will include working with clients globally as they request new functionality, and collaborating very closely with a range of software developers to see these features delivered to market. The writing and support of scripts, of varying complexity commensurate with experience, will also be required. The successful candidate will be expected to significantly improve and deepen their scripting abilities over time in role.
This position is remote (within the US). We do not provide visa sponsorship. At least quarterly visits to DGI offices in either Alameda, California, or Houston, Texas will be required, as conditions permit. Travel to client sites, exhibitions, and tradeshows may also be required, and a longer period of attendance in Alameda, California may be required as part of the onboarding process.
Essential Job Functions:
- Software testing and quality control
- Client support relating to software technical issues; new feature designs and discussions
- Writing, support, and maintenance of software scripts of varying complexity
- Collaboration with product management and other team members to accommodate fast-changing priorities
- Close collaboration with software developers and technical staff throughout the software delivery lifecycle
- Maintenance, updates, and oversight of automated testing systems
- Creating technical documentation and training material
- Pre-sales activity, possibly including tradeshows, exhibitions, client visits, and other travel as required (travel <10%)
- Other duties, as assigned
Qualifications:
- Science / Mathematics / Engineering degree
- Strong quantitative background
- Very strong analytical / logical mindset
- Desire to work with global leaders in the energy and geospatial industries
- Must be an independent thinker, and proven problem-solver; enjoys the satisfaction of troubleshooting
Highly Desirable:
- Industry experience, preferably in a fast-paced software creation environment
- Strong scripting skills (e.g., Python, R, Matlab, BASH, macro languages, SQL, Perl)
- Familiarity with Git / GitHub for version control and issue tracking
- Demonstrable software testing experience (both manual / interactive testing and automated regression testing)
- Experience with database programming and usage
- Experience with both Linux and Windows operating systems
How to Apply
To apply, send a resume and a cover letter answering these two questions to jobs@dgi.com. Cover Letter Questions for Applications Specialist:- Describe a recent occurrence when you took the lead on troubleshooting a technical issue. What was the outcome?
- Consider a commercial software product you use frequently (any genre of software). If you were in charge of the development roadmap for that product, explain in detail one significant change you would make to the software, and why.
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