Job Description

Phoenix Futures at Futures in Mind service have an exciting opportunity for someone who has experience in administration, data collection and can provide excellent customer service.

Previous experience is essential, with a sound knowledge of all IT suites, including Excel, Word, and Outlook. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to our residents.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

The Role
As an administrator, you will provide administrative and secretarial support to the Futures in Mind Team in Essex, including data collection, analysis and being the first point of contact for those enquiring about joining Futures in Mind. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

About You
To join us as an administrator, you will need:

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health, or another comparable field.
• Ability to work in a fast-paced service.
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems and be able to capture and record data within tight deadlines.
• Excellent communication, and customer service skills, both written and verbal
• Understand complex issues presented by people affected by substances, and/or mental ill health
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

So, if you’re seeking your next challenge as an Administrator, please get in touch or apply today.

Your Rewards

• Starting salary of £13,667.67, with opportunity to access potential yearly salary increments subject to appraisal.
• 25 days’ annual leave plus Bank Holidays – Based on 37.5hrs FTE (increasing each year)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families, and communities to recover from drug and alcohol dependency.

Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a face-to-face interview. There will also be a brief aptitude test to showcase your IT and data collection skills. There will also be volunteers and service users attend the interview.

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Less than 20,000.

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