Job Description

Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is looking for a highly motivated individual interested in a full-time position on the Worksite Benefits Team. In this role, you will work closely with our worksite account managers, organizations, and internal teams to provide seamless support.

Candidates for this position have the option to work remotely from anywhere in the US, or out of our Seattle office, depending on their preference.

Key Responsibilities Include:

• Manage and properly labeling cases/inquiries in multiple queues
• Assign cases to be resolved by account managers
• Accurate data entry using Microsoft products (CRM, Excel, SharePoint and OneNote), Vertafore, Xactly, Brix, Zoura, and internal software programs
• Assist in data visualization through extraction and normalization
• Update worksite and client account information
• Audit broker appointments, invoicing, payment collection and commissions
• Provide and update detailed documentation on new and existing processes
• Maintain and disseminate department meeting notes
• Organize and tracking of team projects/initiatives and action items
• Exceptional customer service while answering/resolving phone calls

Requirements:

• 1+ years of strong working proficiency with Excel required
• 1+ years of demonstrated ability in Worksite Benefits preferred
• 1+ years of experience in Property & Casualty is a plus
• Organized, hard-working, and self-motivated with excellent attention to detail
• Ability to learn quickly in a multi faceted fast paced environment
• Outstanding customer service, verbal and written interpersonal skills
• The ability to prioritize work, and quickly shift priorities under changing circumstances
• Advanced proficiency with Windows and Microsoft Office applications (CRM, Outlook, Excel, and OneNote)
• Strong preference for candidates with Tableau experience

Benefits and Perks:

• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself: https://www.facebook.com/Trupanion/videos/10155423763702974/

We’re more than insurance – we’re a tech company too! Learn more about how you can use Trupanion to pay your vet directly here: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: We are always looking for new talent. Salaries: Not Disclosed.

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