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9 Oct 2024

Full-Time Administrative Coordinator III- Region 8 (Req#2844)

Eastern Bank – Posted by Eastern Bank –  Massachusetts, United States

Job Description

Location: Cambridge, MA

Responsibilities include, but are not limited to the following: 

Administration 

  • Prepare multiple daily, weekly, monthly and quarterly reports of departmental sales and service results.
  • Analyze reports for any trends/issues requiring further investigation and review output with Senior Vice President (SVP).
  • Assist the BB Team Leaders in a variety of administrative functions. Help schedule team meetings, team calls, help with on-boarding and off-boarding BB colleagues, schedule customer events and assist with customized sales reporting.
  • Assist the SVP with preparation of internal communications and presentation decks used for internal presentations.
  • Represent the BB at multiple corporate events throughout the year in various capacities, assisting where needed.
  • Represent/assist the SVP of Business Banking and senior staff with various administrative duties such as managing calendars, arranging meetings, tours, and travel

Office Operations/Management 

  • Responsible for keeping to department budget goals on supply, small computer, repair and event expenses.
  • Works with Accounts Payable/Accounting departments on disposition of all BB expense reports, invoices.
  • Responsible for arranging multiple, large department employee events throughout the year.
  • Responsible for centralized vacation tracking for a group of approximately 35 employees.
  • Responsible for the successful administrative on-boarding of all new Business Banking colleagues.
  • Lead a presentation to each new hire class that provides information new staff members orientation on items such as vacation requests, payroll, facilities, etc. Customer Feedback Administration
  • Handle sensitive, complex customer issues and information.
  • Act as a first line of contact for significantly complex customer issues that may rise from the at the branch level.
  • Respond to customer feedback/complaints/issues received each month from the Business Banking colleagues.
  • If appropriate, share positive feedback with Bank employee via a corporate Thank You note or On-the-Spot from the SVP office.
  •  Alert SVP to any issues, positive or negative, that require special attention. Technology/Contract Management
  •  Responsible for working with Technology to complete the internal paperwork/administration surrounding various user-rights assignments.
  •  Responsible for the successful completion of the Annual Technology User Rights Audit.
  • Responsible for administration of the BB vendor contracts within Cobblestone vendor management tool.

 

Qualifications: Education and Experience:

  •  Associate degree or equivalent combination of training and experience and 4+ years of related job experience.
  • Skills/Knowledge
  • Strong customer service and interpersonal skills
  •  Proficient written and verbal communications
  •  Self-starter with strong organizational skills
  • Technically proficient, particularly with MS Word, Powerpoint, Excel, and Access. Understanding of Business Banking terminologies, concepts, and technologies are a plus.
  • Experience in working in a regulated or audited environment is a plus.
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How to Apply

If you will like to learn more and apply. use the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2844/?utm_medium=jobshare

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #Services&Administration and Banking. Salaries: Not Disclosed.

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