Job Description

Administrative Assistant Level II – City Clerk Office

This position is represented by the AFSCME union and starting pay is $19.17/hour. This position is eligible for step pay increases and potential progression increases. The top end of the current progression increase for this position is $30.08/hour. Please reference AFSCME’s collective bargaining agreement located at: http://www.a2gov.org/departments/Human-Resources/Pages/Compensation-and-Contracts.aspx (check appropriate Union CBA for progression)

Benefits offered with this position include:

Duties

Incumbent may be responsible for the following duties:

Essential Duties

Coordinating the customer service aspect of the Service Area and/or front office.  Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction.  Performing administrative duties to assist Service Area management such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents.  Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees. Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms.  Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule.  Entering data in physical or electronic records according to specified procedures/systems.  Organizing data in a variety of ways to answer questions and create reports in support of management decisions. Answering questions and performing basic functions related to one or more municipal programs or processes. Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues.

Related Work

Providing services in all areas of expense and revenue processing, tracking and reporting. Keeping office technology programs current and within City policy.  Acquiring advanced knowledge of software applications and the ability to troubleshoot, maintain and expand system functionality.  Board organization and support, including attending meetings, creating packets and taking minutes. Performing related work as assigned.

Knowledge of (position requirements at entry)

• Standard office procedures
• Basic office software applications (e.g. Microsoft Office, Word, Excel, Outlook)
• Basic mathematics

Skills (position requirements at entry)

• Communicating tactfully and positively with the public and employees
• Problem solving
• Using and understanding office information technology
• Coordinating multiple duties
• Typing and Spreadsheets

Equipment

Standard office equipment, PC, Fax, Copier, Calculator, Multi-line telephones

Training and Experience (position requirements at entry)

• HS Diploma/GED
• 1-2 years of office experience/customer service or related field

Physical Requirements

Positions in this class typically require: walking, standing, reaching, stooping, kneeling, fingering, talking, hearing, seeing and repetitive motions.

Move and lift light objects less than 20 pounds such as mail, supplies and files.  Operating office equipment requiring continuous or repetitive hand/arm movements.  The ability to remain in a sitting position for extended periods of time.

 Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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