Job Description

Job title: Accounting/Finance – Associate – Accounting II

Location: Jacksonville, FL (Remote okay)

Duration: 5 months

Job Description:

Payroll Associate

Perform and coordinate various technical activities and analyses during payroll cycles for BCBSF and subsidiaries to control correct data output and ensure Federal and State regulatory compliance and audit procedures are followed. Act as advisor, educator and consultant to internal and external business partners in the administration of payroll, compensation and benefits policies while maintaining employee earnings history to ensure accurate state income tax reporting, quarterly state unemployment and W-2 reconciliation. Answer incoming calls, emails and chats with first contact resolution utilizing their knowledgebase and general understanding of Payroll & HR policies/programs. Support includes benefits, compensation, employee relations, employee self-service. Manage the overall resolution of incoming calls and will triage initial calls and open and manage cases that require additional research and expertise.

Essential functions:

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Create and maintain SOPs for Payroll Operations; provide research for other departments regarding TNL & paycheck issues; Assist system administrators with testing; maintain Bank ID table; Regression testing of test databases after refresh to verify payroll functionality; audit & correct Comp Leave Audit Report; Identify & Implement process improvements
• Acts as first contact for simple to moderate payroll issues, benefits and pay policies and provides resolution or, if needed, escalates issue to appropriate person.
• May maintain employee earnings history and works with staff to ensure accurate earnings reporting.
• Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
• Provide high touch employee service that meets expected service levels and business performance goals.
• Coach callers in the use of self-service.
• Create pay-lines for payroll processing; run post payroll processes and restart time administration processes; process severances; process retroactive payments; load special pays for payroll processing; audit & correct T&L Data Audit, UNUM report, Break • • Audit; Schedule calcs, reports & less than 40 emails prior to Payroll processing; Load EPP and holiday hours to timesheets (when needed)
• Performs functions needed to process payroll in compliance with State and Federal regulatory requirements as it relates to employee’s pay
• Identifies through reports and analysis potential pay discrepancies or anomalies and makes system updates or works with others to determine resolution
• Perform transactional and administrative work and data entry, which includes Benefit corrections, Severance, PTO Donations, Deduction Set up, Direct Deposits, Duplicate W2s and Paystubs, Garnishments, Writs, Levies, Child Support, Bankruptcies, Military Differential, STD coding and manual checks, Subpoenas and Workers Comp Statements, Security Requests, Verifications, as required while maintaining data and system integrity & Support the integrity of employee records and HR data.
• Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes. –
• Provide feedback on employee issues and the knowledgebase so that management can address and improve tools. –
• Participate in scheduled and ad hoc training in order to improve policy and process acumen.
• Assists in the research, data collection, and information reporting to identify and recommend process, procedure, and/or system improvements for payroll operations to ensure quality and customer satisfaction.

Job Requirements

• Demonstrated working knowledge with Microsoft Office products is required (Word, Excel, Outlook, SharePoint)
• Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; position continually requires demonstrated poise, tact and diplomacy
• Knowledge of Payroll & HR policies and procedures.
• Associate or Bachelor’s degree in related field
• Experience working with Oracle Cloud
• Advanced knowledge of Microsoft Excel & Word

Experience:

3-5 Years of finance and accounting experience

Education:

• High school diploma or GED
• FPC or CPP designation preferred

How to Apply

Job Types: Temporary.

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