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22 Mar 2024

Full-Time Account Manager

Newfront – Posted by Recruiting@newfront.com –  Seattle, Washington, United States

Job Description

The Account Manager is responsible for assisting Newfront employee benefits small group clients on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication skills help you connect with clients by email and phone – quickly establishing trust and rapport.
Our team is looking for someone who is driven, enjoys a fast-paced environment, can think quickly on their toes, likes to take initiative to gets things done and be a critical thinker to help improve processes. Exciting aspects of the role include client variety you’ll be working and interacting with, the opportunity to grow, develop and innovate. As an Account Manager for Advanced Professionals, the Wholesale Division of Newfront, each day will bring new and unique opportunities to serve small group clients and improve their customer experience. If you have a “can do” attitude and like to find solutions and streamline processes, this is the role for you!

GENERAL INFORMATION

This position is a salary, exempt, and full-time position that reports to the Senior Manager of Client Services. This role will be a hybrid remote schedule with three days in the Seattle office and two days working remote

WHAT YOU’LL BE DOING:

      • Serve as the primary contact for Advanced Professional Managed Services clients and their supported books of business.
      • Manage client project plans and leading client calls for small groups.
      • Assist with client meeting deliverables and actively participate in the meetings.
      • Supporting operational relationships with carriers, third-party administrators, and other stakeholders.
      • Manage the annual client calendar including renewal and marketing processes for small group clients.
      • Assist in managing wholesale account and retail account client renewal cycles.
      • Conduct small group client open enrollment meetings.
      • Manage escalated and complex small group client issues with minimal guidance.
      • Manage product and carrier implementations.
      • Coordinate the management of client technology solutions alongside the EB Technology team and have basic knowledge of systems.
      • Review and contribute to small group client communications.
      • Responsible for staying abreast of latest compliance and benefit trends.
      • Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).
      • Review and oversee outsourced tasks before distribution to the client.
      • Build relationships with small group (2-100 lives) clients and carrier partners.
      • Assisting the team as needed, especially during the renewal seasons.
      • Other tasks, duties or special projects as assigned.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

WHAT YOU BRING TO THE TABLE:

    • Excellent communication skills: written, public speaking and presentation preparation.
    • Critical thinking of current processes for improvement or rebuild.
    • Excellent customer service skills, professionalism, and tact.
    • Proficient knowledge and use of Microsoft Office and advance complexities of features.
    • Ability to be resourceful, take initiative, solve problems, and offer solutions.
    • Works well with others in a fast-paced environment and be responsive to co-workers and colleagues.  Ability to train, delegate, provide oversight and give feedback.
    • Adaptability and flexibility to address issues and respond to client needs.
    • Excellent time management skills and ability to manage competing priorities and high volumes.
    • Ability to learn and adopt use of technology systems and software applications.
    • Ability to multi-task, understand urgency and deal with changing priorities and deadlines.
    • Proficient at project planning and management.
    • Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.

EDUCATION AND EXPERIENCE:

    • Minimum of 3-5 years of work experience.
    • Benefits experience required.
    • Independently manage accounts and support complex accounts with guidance from client lead.
    • Strong understanding of industry knowledge and the ability to analyze data.

CERTIFICATES, LICENSES, REGISTRATION:

    • CA Department of Insurance Life License (required or completed within 1 month of start date).

 

The pay range for this position in California, Washington, Colorado and New York at the commencement of employment is expected to be between $60,500 to $75,600yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 
Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
If you require reasonable accommodations throughout the application or interview process, please contact us at

ca*****@ne******.com











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How to Apply

Please apply by visiting https://jobs.lever.co/newfrontinsurance/62109eaf-4a24-4f48-a49a-394ada6ad266?lever-origin=applied&lever-source%5B%5D=PINK

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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