Full-Time Account Manager
Job Description
Wondr Health is the proven leader in digital behavior transformation. Leveraging over 15 years of behavior change experience and partnership with health plans and employers, Wondr Health delivers interrelated, personalized, skill-building programs for full-spectrum weight management, mindfulness and movement that improve the physical and emotional health of participants. Powered by Wondr’s data-driven engagement expertise and personalized programming, and supported by expert content and coaching, the company’s flexible and scalable solutions engage populations, improve quality of life and health outcomes, and prevent and reduce the cost of chronic health conditions. To learn more, visit www.wondrhealth.com.
PURPOSE:
The Account Manager I will be the main contact for the client from the programs’ inception. The primary purpose of the Account Manager I is to collaborate directly with the client to develop engagement strategies to increase participation/adoption of the Wondr Health program. This position will also be responsible for managing any client issues or concerns and working diligently to ensure the client continues to renew. This position is revenue focused but also responsible for continued client satisfaction. This customer-focused position can solve problems and manages some negotiations with the client. The Account Manager I work collaboratively with our sales team and our implementation and client services teams to grow the book of business through adoption, engagement, pricing, expansion, upselling and cross-selling while keeping our clients satisfied and engaged with our products and services to develop long term relationships.
ESSENTIAL FUNCTIONS:
- Support a book of business between $1,000,000 – $3,000,000.
- Build and maintain strong, long-lasting relationships by scheduling and hosting regular meetings with customers.
- Responsible for presenting innovative ideas that drive enrollments for the book of business assigned.
- Ensure the timely and successful delivery of our programs according to customer needs and objectives.
- Recognizes triggers based on customer behaviors and implements solutions to manage these triggers and behaviors for a positive customer relationship.
- In conjunction with the sales team engage with customers who request to terminate or downsize services to find workable solutions for retention.
- Understand the client’s budget and recommend programs that are aligned with customer needs.
- Responsible for running and developing reports, interpreting the data, and developing presentations for the leadership team.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external customers.
- Assist with challenging client requests or issue escalations as needed.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Effective verbal and written communication skills
- Highly Organized with the ability to multi-task
- Able to develop trusting long-term relationships.
- Creative to bring in new ideas.
- Know what motivates others and know how to use it.
- Demonstrates passion.
- Ability to see the bigger picture.
- CRM software experience a plus
QUALIFICATIONS:
Education: Bachelor’s Degree in Business Administration, Business Management, or other related field of study
Experience: Minimum of 2 to 5 years of account management or sales experience in health and benefits, or digital health industries
Note: This is a Hybrid role (4 days a week remote and 1 day in office)
How to Apply
Please email resume to vguyse@wondrhealth.com or apply on our careersite, www.wondrhealth.com112 total views, 0 today