Job Description

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, mental health, and life-skills to support youth moving towards independent living.

Friends of Ruby recognize that a diverse work force is critical to accomplishing our mission. Our goal is to attract and develop incredibly talented individuals from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We strongly encourage applicants from the 2SLGBTQIA+, Allies, BIPOC and ACB communities, and diverse backgrounds that meet the requirements of the role.

Compensation: $48,000 – $60,000

Position Summary

As a Case Worker in Friends of Ruby’s Housing Program, you play a vital role in delivering intensive case management services to high-risk 2SLGBTQIA+ youth, many of whom may be experiencing mental illness, and who reside in our supportive housing program. Reporting to the Director, Transitional Housing or their designate, your responsibilities encompass three main areas: Case Management, Community Relations, and Administrative Duties.

Responsibilities

Case Management:

• Conduct initial and ongoing assessments to identify participant needs.

• Collaborate on the development and revision of care plans, utilizing a strengths-based and client-centered approach.
• Orientation to program and community.
• Address housing, shelter, employment, education, mental health, legal/financial assistance, and other community needs.
• Facilitate life-skills workshops and groups on housing, employment, and system navigation.
• Provision of on-site and community-based services and interventions, including supporting ADLs, maintaining structured day time activities, social recreational programming, psychoeducation, and residential duties.
• Maintaining trusting, respectful and collaborative working relationships with residents and colleagues.
• Conduct on-going risk assessment/management.
• Crisis prevention and intervention, monitoring, evaluation and follow-up.
• Develop participant discharge plans addressing ongoing support needs.

Community Relations:

• Lead and participate in consultation services and case conferences.
• Connect with community resources, peer support, and professional services.
• Attending external meetings and information sessions, contributing insights to the team.
• Research and connect youth to community resources addressing 2SLGBTQIA+ needs.
• Coordinate internal and external services, advocating for participants.

Administrative:

• Maintain accurate clinical records and statistical information.
• Prepare metrics reports as requested.
• Distribute bus tickets and petty cash according to agency policies.
• Adjust work hours to meet participant needs.
• Provide operational support, including conflict resolution and reception duties.

Qualifications

• Degree in Social Work, Psychology, Sociology, or a related healthcare field.

• 4+ years’ experience in specialized case work/management positions and in mental health, supportive housing, crisis management environments.

• Experience in not-for-profit, 2SLGBTQIA+ community, or social justice sector.

• Familiarity with SMIS, TREAT, Greenspace, RENTCafe, and My Access to Housing Toronto.

• Understanding of housing resources and rights, Toronto’s social housing programs.

• Familiarity with mental health, housing, case management standards and legal frameworks.

• Commitment to social justice, anti-racism, anti-oppression, housing first approach, harm reduction approach and trauma-informed care.

• A champion for Diversity, Equity and Inclusion & ARAO, including but not limited to:
  • Demonstrated ability to navigate and communicate effectively in a diverse range of environments, cultures, and people;
  • understanding of the broader social and cultural contexts impacting DEI efforts;
  • understanding of equity issues and a commitment to promoting fairness and equality;
  • excellent communication skills with an emphasis on inclusive language.

Job Requirements 

• Satisfactory clearance under the Vulnerable Sector Police Check Program.

• Eligible to work in Canada.

• Working a hybrid model, 3 days per week onsite, in downtown Toronto. The current hybrid model may be subject to change, considering business needs and responsibilities.

• Flexible schedule to accommodate occasional organizational needs, including evening and/or weekend work.
• Ability to travel to other community-based settings as required.

Location: Downtown Toronto, Ontario.

Friends of Ruby is dedicated to fostering an inclusive selection process and work environment, guided by the Employment Equity Policies. If selected for an interview, please inform the People and Culture team of any accommodation you may require during the interview process.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Job Tags: 2SLGBTQIA+, case management, case work, Housing, social services, and social work. Salaries: Not Disclosed.

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