Job Description

IT SPECIALIST – AMHERST. BUFFALO

We are looking for a qualified IT Technician that will install and maintain computer systems aiming for the highest functionality. You will “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of applications, networks and operating systems. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to implement and maintain updated and efficient computer systems to optimize the role of technology within the business. Must have be well versed in a broad range of technologies and products.

Responsibilities:

• Work within the companies’ helpdesk environment to support a diverse user base. Document, track and monitor issues to ensure accurate and timely resolution.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Install and configure appropriate software and functions according to company policy.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Be pro-active in identifying areas for concern and recommending effective and efficient solutions to reoccurring problems.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Manage inventory and track corporate IT assets.
• Identify computer or network equipment shortages and place orders

Skills

• Proven experience in infrastructure and application support.
• Ability to diagnose and resolve all types of technical problems.
• Knowledge of installation, maintenance and troubleshooting of computer operating systems including Windows 10, Windows Server 2012 up to 2019 and associated architecture/services (Inc. Active Directory, Group Policy, etc.).
• Very good knowledge of Microsoft office 365 applications at administration level.
• Working knowledge of Microsoft Azure cloud platform and services.
• Expert knowledge of Networking, Firewalls, VPN’s, IP telephony, etc.
• Strong understanding of IT security and compliance.
• Computer hardware knowledge.
• Experience supporting Microsoft Dynamics Navision is desirable.
• Ability to establish and maintain effective working relationships and to communicate effectively, orally, and in writing with all levels of management and external.

• Degree in Computer Science or relevant field
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

Wage & Benefits

Salary commensurate with experience. Exertis does not offer relocation assistance. You are authorized to work for any employer in the United States; Visa sponsorship’s will not be considered.

Exertis provides its employees an excellent compensation and benefits plan. The plan includes health, dental and vision insurance, paid vacation time and 401k

EEO Statement

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

About Exertis North America

Headquartered in Amherst, New York, Exertis (www.exertisna.com) is the global ProAV brand of the DCC technology division and is the world’s leading value-added distributor of integrated AV/IT technology solutions that help resellers meet the expanding technology needs of end-user customers in dozens of commercial vertical markets in Asia, Australia, Canada, Europe, India, Latin America, the Middle East, Scandinavia, South Africa, and the United States.

Exertis provides a global network of nearly 20,000 resellers with the broadest range of traditional ProAV solutions from more than 150 manufacturing partners and leads the way in the creation of the new product categories and related training and support programs that are unleashing the business opportunities of the future — Unmanned Aerial Vehicles, Drone Video Systems, Virtual Reality, IoT, Unified Communications, low-cost Video Conferencing and the world’s largest selection of replacement projector lamps.

Exertis annually produces the “Big Book of AV,” a 1,100+ page catalog and companion website (www.BigBookofAV.com) providing hundreds of sales, installation and spec tips for Exertis’s dealers in addition to product details on more than 8,000 SKUs.

About DCC Technology

DCC Technology is a leading sales, marketing and value-added services partner for global technology brands. DCC Technology, which principally trades under the Exertis brand, provides a broad range of consumer and business technology products and services to customers across the consumer, B2B and enterprise markets. It now operates in 16 countries with its principal operations in the UK, US, Canada, Ireland, France, Sweden and the United Arab Emirates. DCC plc

How to Apply

Job Types: Full-Time.

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