Job Description

Impact provides organizations that are challenged by rising complexity and growing uncertainty the opportunity to radically transform by liberating the human potential within. We do this through our unique experiential learning practice that has been honed over the last 40 years of collaborating with influential companies, facilitators, and thought leaders across the world.

External Client-Facing

• Partner with Lead/ Senior Consultant to design and deliver Impact’s range of solutions at different business levels and across industry sectors, bringing confidence, passion, and inspiration to the client consulting process.
• Act as the main point of contact between the Lead Consultant and Program Manager; attend design and team meetings to ensure deep understanding of client’s needs and design and delivery is completed within scope and agreed timeframes.
• Develop strong working knowledge of Impact’s methodologies, pricing structure, contracting, and invoicing process.
• Leverage prior experience to develop innovative solutions in virtual and face-to-face contexts and facilitate the learning experience for participants – in real time and in the moment – around real challenges and consequential experiences.
• Complete design work to include facilitator guides, run sheets, slide decks, learning journals, briefs, virtual layouts and any resources needed and managing changes in collaboration with Lead/ Senior Consultant and Program Manager.

Supporting Responsibilities

• Provide consulting support to Business Development, Account Managers and Marketing, as needed to support commercial opportunities.
• Leverage existing knowledge, skills, and experience to add to our consulting services across the team, both full-time and Associate.
• Identify and proactively seek opportunities to consistently develop personal skills and knowledge for self and others.
• Act as a protégé for specific methodologies, such as Immersive Leadership Challenge, Participant Led Development Center and Experiential Projects.
• Maintain relationships with external partners and research program resources for key methodologies, such as In-Market Journeys and Community Action Learning.
• Contribute to strategic projects that are aligned with Impact Americas and global business priorities.

Knowledge, Skills & Abilities

• Past experience and digital fluency (asynchronous and synchronous) with applying experiential learning methodologies to client design and delivery solutions
• Demonstrate high performance by working autonomously in a self-directed manner and in collaboration with colleagues.
• Strong teaming skills with the ability to support colleagues’ creativity, build trust, respectfully disagree, and learn from mistakes.
• Client-focus in a fast-paced environment with the ability to work under pressure, deliver on tight deadlines, and a proven ability to prioritize and manage complex projects and multiple stakeholders concurrently.
• Passion and enthusiasm for developing people of all levels from early career to executive board level through applying innovative approaches, generating life-changing experiences.
• Willingness to go above and beyond to deliver excellent client service in the pursuit of positive results for individuals, groups, and client organizations, while maintaining programmed profitability.
• Demonstrated background of agility, comfort with ambiguity, and the ability to be decisive, resilient, and flexible.
• Excellent written and verbal communication skills, with proficiency in Microsoft Office applications, such as Teams, PowerPoint, Word, Excel, etc.
• Proficiency in languages other than English for facilitation is an advantage.

Work Context

• This role is split between time working directly with clients (face-to-face or virtually) and time working from an Impact office or at home.
• First year of employment will focus on program delivery as part of the on-boarding process.
• Ability to work non-traditional hours, as needed when engaging with global clients and global Impact colleagues.
• Available for longer working hours, as needed; face-to-face program engagement is typically 10 hours per day but may need to be adjusted to meet specific client requirements, in cases of unexpected occurrences, last-minute changes or delays.
• Ability to travel to provide onsite program support, as needed.

Education & Experience

• 4-year bachelor’s degree or combination of education and work experience
• 2+ years of experience in Learning & Development, Program Design or Human Services

Job Types: Full-Time.

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