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28 Jan 2021
Full-Time Retail Service Integration Analyst
Job Description
Job Description
The Retail Systems Integrations Analyst partners with multiple department and retail technology staff for the integration of multiple Information Technology (IT) platforms for enterprise, operator, and guest-facing systems. This position collaborates with vendors and internal stakeholders to gather requirements, develop project plans, and ensure the on time, on budget completion of deliverables. This position works in tandem with the Retail Systems Administrator, POS Systems Administrator, and the technical support team to provide reporting services to customers as it relates to back office reporting, gift cards, credit cards, loyalty, payroll, theoretical food cost, and more. POS and Back Office Integrations Support
*Performs basic validation of data and functionality for Point of Sale (POS), back office systems, gift cards, Loyalty program, menu mix, etc.
*Collaborates with stakeholders and subject matter experts to validate system functionality and data requirements are met.
*Provides support for accounting and payroll processes to ensure accurate data flow.
*Collaborates with the Operations team in support of proper sales, payroll, and COGs reporting.
*Investigates and troubleshoots issues elevated by the IT Service Center.
*Supports the configuration and reporting of the help desk software and performs routine systems maintenance and updates.
*Performs routing systems maintenance and updates.
*Develops documentation, education, and communication on systems issues, updates, and enhancements.
*Develops user documentation to support successful implementation.
60%
Integrations Data Management
*Evaluates data file format and layout for possible new integrations, changes to data structure, and data warehousing.
*Monitors current practices and provides input to improve on processes to increase efficiency and decrease work for stores, bakeries, and restaurants (SBR) operators and internal staff.
*Works with vendors to understand reporting tools and provides data request services.
*Create expectations reporting and automated alerts to help maintain consistent daily polling and retrieval of missing sales and product mix.
*Performs basic validation of data and functionality for Point of Sale (POS), back office systems, gift cards, Loyalty program, menu mix, etc.
*Collaborates with stakeholders and subject matter experts to validate system functionality and data requirements are met.
*Provides support for accounting and payroll processes to ensure accurate data flow.
*Collaborates with the Operations team in support of proper sales, payroll, and COGs reporting.
*Investigates and troubleshoots issues elevated by the IT Service Center.
*Supports the configuration and reporting of the help desk software and performs routine systems maintenance and updates.
*Performs routing systems maintenance and updates.
*Develops documentation, education, and communication on systems issues, updates, and enhancements.
*Develops user documentation to support successful implementation.
60%
Integrations Data Management
*Evaluates data file format and layout for possible new integrations, changes to data structure, and data warehousing.
*Monitors current practices and provides input to improve on processes to increase efficiency and decrease work for stores, bakeries, and restaurants (SBR) operators and internal staff.
*Works with vendors to understand reporting tools and provides data request services.
*Create expectations reporting and automated alerts to help maintain consistent daily polling and retrieval of missing sales and product mix.
Requirements
Education
Bachelor’s Degree Information Systems, Computer Science, Mathematics, Finance, Business, or a related discipline Pref
Work Experience
4-7 years Experience in data analytics and reporting Pref
Retail experience (e.g., restaurants, etc.) Pref
Skills and Abilities
Intermediate to advanced proficiency in Microsoft Office Suite
Proficient in training and creation of training materials
Working knowledge of relational databases
Working knowledge of point of sale systems
Knowledge of finance, accounting, and payroll systems and processes
Working knowledge of the interdependencies between/across businesses to proactively identify risks/issues that could have an impact on business results
Ability to communicate complex, technical concepts in clear concise language; to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others
Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support
Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Ability to conduct research, analyze data, arrive at valid conclusions, and to communicate results effectively
Ability to analyze and organize information and to create effective and accurate documentation and reports
Ability to anticipate and respond to the needs of stakeholders (e.g., internal and external customers, etc.) in a timely manner
Bachelor’s Degree Information Systems, Computer Science, Mathematics, Finance, Business, or a related discipline Pref
Work Experience
4-7 years Experience in data analytics and reporting Pref
Retail experience (e.g., restaurants, etc.) Pref
Skills and Abilities
Intermediate to advanced proficiency in Microsoft Office Suite
Proficient in training and creation of training materials
Working knowledge of relational databases
Working knowledge of point of sale systems
Knowledge of finance, accounting, and payroll systems and processes
Working knowledge of the interdependencies between/across businesses to proactively identify risks/issues that could have an impact on business results
Ability to communicate complex, technical concepts in clear concise language; to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others
Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support
Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Ability to conduct research, analyze data, arrive at valid conclusions, and to communicate results effectively
Ability to analyze and organize information and to create effective and accurate documentation and reports
Ability to anticipate and respond to the needs of stakeholders (e.g., internal and external customers, etc.) in a timely manner
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