Full-Time IT Omnichannel Solutions Lead
Job Description
To strengthen our Information Technology dept. within our corporate headquarters in Smyrna, GA, we are looking for a talented individual to fill the position of: IT Omnichannel Solutions Lead
Reporting to the Head of IT US CRM & Omnichannel Solutions, IT US Omnichannel Solutions Lead partners with the UCB PVUs, I2I and MAP teams to lead projects, use technology systems, and manage technical support resources (internal and/or external) ensuring scalability of systems, processes for the US market across the entire value chain and patient journey.
You like to work in an environment where you can:
- Support and/or Lead the software delivery lifecycle (“SDLC”) for the Omnichannel system for the US business.
- Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.
- Manage local and global projects based on business requirements in line with the IT Project Management Framework.
- Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives.
You will contribute by:
- Ensuring timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc.
- Driving decisions and influence team members and business partners, within span of control.
- Serving as the IT SME for Omnichannel technologies throughout the global organization.
- Identifying creative and innovative solutions to problems.
Interested? For this position you’ll need the following education, experience and skills:
Minimum Qualifications:
- Bachelor’s degree
- 7 years + exp. in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems
- Experience in support of computerized System Validation, part 11 compliance, SOX compliance
Preferred Qualifications:
- 4 years + exp. in the Pharmaceutical industry
- Certification in salesforce.com marketing cloud or similar
- Experience with technology systems to support commercial/go-to-market teams in the life sciences industry
About Us
At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.
With a team of approximately 7,500 employees worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient’s needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.
Curious to know more? Please visit our website www.ucb.com.
How to Apply
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