Job Description

This position can be fully REMOTE following successful completion of new hire HYBRID training schedule.  Training schedule may require up to 25% in our Jacksonville, FL office including the first week. While your position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

Candidates must be located within commuting distance to our Jacksonville, FL office.    

Bring your passion and energy and we will train you on the rest. At Prudential, our Contact Center Representatives are the first point of contact with our Beneficiary and our goal is to provide a low effort experience for Beneficiary during a difficult time.

We work across Prudential’s US businesses as a trusted advisor to provide best-in-class service operations, to optimize performance, and solve our customers’ challenges. We are looking for individuals who are self-starters, dependable, take ownership of their work and who can be the advocate our beneficiaries deserve.

We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:
• Proficient with PC and keyboarding skills with an ability to multi-task between different applications
• Committed to owning customer issues from start to finish
• Able to learn, retain, and solution on numerous product offerings across several different businesses.
• Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types
• Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels
• A keen problem solver that connects with each customer with compassion

If you do not deal well with change, tight deadlines, learning new things quickly, having to multi-task or, communicating with the beneficiary or advisor, this job is not for you.

The type of individual that can be passionate about this assignment and will be best positioned to succeed will:
– Enjoy the challenge of working in a complicated, ever-changing, and fast-moving environment.

– Be a positive change agent, approaching each task with a ‘can do’ attitude with a goal of motivating and inspiring those around them.

– Have proven, strong communication skills. Be willing to learn new things.

– Have strong organizational skills and be detail oriented.

What you can expect:
• Build a career with a great company with exposure to multiple parts of the business
• Fast paced, dynamic environment
• This is more than a contact center ……this is an opportunity to build a career while improving lives through financial wellness

Each beneficiary interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from intaking claim information to completing fast track claim payments. Regardless, your mission remains the same; help beneficiary during a critical time and fulfill our ultimate promise. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.

Qualifications:
• High School degree or equivalent required
• 2 years of customer service experience (preferred)
• Strong communication skills and Customer obsessed attitude

Additional Information:

This position will work virtually, therefore new hires must be able to provide the following:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. Wired Ethernet (connected into router or Wi-Fi extender or MESH) is required. Connecting via WIFI is not approved.
• Use of USB wired headset with a noise cancellation feature (required for all CSP’s, optimal for all other roles)
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline.  Your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.
• Reliability and Dependability throughout our extensive training program is required.

Our Benefits:

Prudential offers a very generous compensation and benefit program including remote work options, Health, Dental and Vision care, tuition reimbursement, paid volunteer days, paid holidays, generous paid time off, 401k, and a reward and recognition plan that includes pay for performance compensation.

Our Commitment to Diversity, Equity, and Inclusion:

Diversity, equity, and inclusion are an integral part of Prudential’s culture, talent management, community engagement and business strategy.  We are committed to accelerating equity for all and building an inclusive and diverse environment where every team member can thrive and be their best authentic self.

We value diversity and are passionate about and focused on leading the fight against inequity. Now, more than ever, we as an organization recognize that this moment calls for us to do more to drive change and create a safe space where the voices, identities, ideas, and experiences of our community can be amplified.

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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $42,800.00 to $63,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

How to Apply

Job Types: Full-Time. Salaries: 40,000 - 60,000.

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