Job Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We offer:

• Medical Insurance
• Dental Insurance (no cost for employee)
• Vision Insurance (no cost for employee)
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 12 Paid Holidays
• 3 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $23.92 – $28.46 hourly. Salary is commensurate with experience.

POSITION SUMMARY:

Under the direct supervision of the MCC Coordinator, The Retention Outreach Specialist (ROS) is responsible for planning, coordinating, implementing and evaluating patient retention activities to reengage patient living with HIV/AIDS (PLWHA). The ROS collaborates with the MCC team members to identify patients who are eligible for MCC services; will work with the MCC team to promote improved health outcomes for PLWHA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plan, coordinate, implement and evaluate a patient retention intervention aimed at finding out of care PLWHA.
• Work with the MCC team in locating out of care patients by conducting outreach services to PLWHA that have fallen out of HIV medical care.
• Schedules follow-up appointments and conducts follow-up activities to ensure patients return for follow-up visits.
• Assist in the coordination and delivery of patient-centered activities that focus on addressing health status, engagement and retention in care.
• Connect patients to services that assist with resolving socioeconomic challenges.
• Assist the medical care manager (MCM) and the patient care manager (PCM) with patient monitoring, following up service linkages.
• Assist the MCM and PCM in updating care plan results, following-up with patients and tracking outcomes.
• Networks, develops strong, productive relationships of transparency and trust with community agencies and organizations, and key stakeholders to establish referral linkages.
• Enters and maintains program data, including clinical documentation and reporting forms.
• Tracks and reports monthly patient service delivery data using Casewatch in a timely manner and prepare other demographic and statistical reports as required by the funding agency and MCC Coordinator.
• Tracks engagement and retention in medical care.
• Document steps taken to help the client maintain access to HIV medical care.
• Responds to patient inquiries in a prompt manner.
• Provide HIV education, inclusive of treatment education.
• Enter progress notes in client-level database systems regarding disposition of clients, referrals, changes of address, telephone information, case manager assignment, etc.
• Assure client confidentiality as defined by APLA policy and procedures.
• Contact appropriate professionals to assist in the determination of need and/or eligibility for services.
• Monitor referrals and follow-up on those requiring additional advocacy.
• Attends staff meetings, MCC meetings (to review and evaluate program services, and make recommendations for program improvement), case conferencing and other meetings as required.
• Attend regularly scheduled in-services, as well as outside conferences, and workshops to expand capacity to meet program goals and objectives.
• Provide written and statistical reports as needed.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

• Minimum AA degree with work experience of at least 2 years in health care, or health education, conducting outreach to vulnerable populations with the aim of improving health outcomes.
• Experience in a nonprofit environment and specific training/experience working with people living with HIV/AIDS.
• Experience working with culturally diverse communities with the ability to be culturally sensitive and appropriate.
• Strong interpersonal skills and the ability to advocate for individuals who may not share basic commonalities, including value systems and behavior norms.
• Ability to provide service to individuals with diverse economic, social, racial, and cultural backgrounds.
• Experience providing crisis intervention.
• Bilingual English/Spanish is preferred.

Knowledge of:

• Interviewing techniques, such as motivational interviewing
• Psychosocial and mental health factors affecting quality of life; data management HIV/AIDS prevention, care and treatment and substance use disorders

Ability to:

• Identify and implement outreach and engagement strategies
• Respond effectively to client crisis situations
• Interview and assess needs of clients
• Communicate effectively, both written and verbally
• Work well under tight deadlines
• Coordinate multiple tasks
• Learn specific systems quickly and thoroughly
• Communicate effectively with a diverse population
• Identify and update community resources;
• Operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. This position will be required to work in the field and in the office when providing linkage to care services.

SPECIAL REQUIREMENTS:

Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

An Equal Opportunity Employer: minority/ female/ disability/ transgender/ veteran

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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