Job Description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 100 staff working at five facilities across San Diego County.

PROGRAM/IMPACT AREA ORGANIZATIONAL INFLUENCE:

Through a strategic expansion in funding, The Center has experienced exponential growth in the last five years! As such, we are looking for a dynamic, strategic, and solution-focused leader to oversee our continuum of community programs. This leader will have the exciting opportunity to build upon our success in meeting the current needs and responding to the emerging needs of San Diego’s LGBTQ+ community. As a member of The Center’s Leadership Team, this person will serve as a key person in stabilizing and expanding our community work. Sound exciting? Then, you are warmly invited to apply to join us in this movement!

Reporting to the Chief Operating Officer (COO) and as a member of The Center’s Leadership Team, the Senior Director of Programs (SDoP) will provide oversight of the organization’s largest and most effective program areas, leading a team to provide outstanding services to community members resulting in outcomes that advance the impact of The Center’s work. The SDoP must be a mission-focused, seasoned, strategic, and process-minded leader with experience scaling programs, leading a management team, and developing a community-centered performance culture among a group of diverse, talented individuals.

POSITION SUMMARY

The SDoP works to fulfill The Center’s mission to support the health and well-being of San Diego’s LGBTQ+ community. This position plays a key role on The Center’s Leadership Team and is responsible for program staff in the areas of youth development, adult and youth housing, senior services, sexual health, and community education and training. If the candidate is a licensed mental health professional, The Center’s behavioral health services program will fall under their umbrella (with additional compensation for this area of expertise). The SDoP will facilitate a solution-oriented culture that supports partnership in a multi-professional service delivery model.

This position will work collaboratively with The Center’s quality assurance department to develop and/or refine processes for data collection, monitoring, reporting, and continually investigate and introduce process improvement measures and best practices, presenting suggestions to the COO. The SDoP will provide specific recommendations regarding service performance metrics, developing and formulating of standard operating procedures, intervention/service focus, and staffing/training requirements.

This position will identify new partnership opportunities and build strategic relationships with community partners to support existing service delivery and forge new service opportunities. The SDoP will oversee the delivery of services and outcomes for government, corporate, and foundation grants within the departments under their umbrella. This position will also represent The Center by serving as the Principal Investigator on various government grants.

PRIMARY ROLES & RESPONSIBILITIES

1. Program/Impact Area Management, Implementation, and Outcomes
   1. Develop and implement strategies that support The Center’s community programs in moving to the next level
   2. Make and execute decisions with a forward-thinking lens that anticipates The Center’s development and strategic planning
   3. Lead the formulation and implementation of standardized programmatic policies and procedures across all departments, programs, and services
   4. Ensure optimal effectiveness, efficiency, and collaboration across departments, programs, and services
   5. Develop, implement, and own all departmental work plans, processes, and workflows needed to achieve meet all goals and objectives
   6. Works collaboratively with The Center’s quality assurance department to develop and implement data collection, monitoring, reporting, and continually investigate and introduce improvement measures and best practices
   7. Demonstrate an understanding of compliance with applicable laws, regulations, grant agreements, and professional standards of conduct.

1. Program Evaluation, Reporting, and Grant Support
   1. Ensure ongoing programmatic excellence by establishing benchmarks, timelines, and the resources needed to achieve contract, grant, and program goals
   2. Set standards for accountability and measurements of success through analyzing programmatic trends, identifying issues, and proactively recommending changes
   3. Review program data entry, metrics, and reports to ensure community programs adhere to funder reporting requirements
   4. Monitor program performance at a minimum of monthly to ensure programs are on target to achieve deliverables or timely adjustments are made to support achieving deliverables
   5. Assist in writing reports for contracts and grants

1. Fiscal/Budget Management
   1. In collaboration with the COO, create and oversee assigned budgets
   2. Review budget to actual spreadsheets monthly and provide recommendations about spending and budget revisions to ensure contracts are appropriately spent according to grant/contract guidelines
   3. Provide a monthly review and synthesis of accounting reports in collaboration with directors and managers to the COO that includes financial status information, recommendations, and corrections that enable strategic budgeting
   4. Collaborate with the accounting, contracts, and compliance teams regularly to ensure teams are aligned with the fiscal aspects of the department’s services
   5. Review and approve spending requests and timesheets

1. Team Development & Mentorship
   1. Recruit, train, supervise, evaluate, and support the professional development of a strong community programs team
   2. Develop a knowledge management system that ensures continuous communication and maximum sharing of information and learning throughout the organization
   3. Demonstrate a high affinity for collaboration and “team” and a low tolerance for silos
   4. Demonstrate active listening that values staff input with flexibility while also being willing to make difficult decisions in a timely manner
   5. Oversee the job performance, and achievement of well-defined goals from work plans, navigate complex problem-solving, and address any program and staff-related issues
   6. Serve as a mentor to staff by embodying The Center’s core values of dignity, inclusion, compassion, respect, equity, and equality
   7. Oversee and assist in the hiring, supervising, and training of assigned staff
   8. Mentor staff in attaining personal and professional goals
   9. In collaboration with the COO, provide guidance and direction to managers and staff regarding employee issues, development, and interpretation of personnel policies
   10. Conduct 90-day and annual performance evaluations of direct reports and ensure that performance evaluations are completed for staff under this position’s line of services in an accurate, timely, and complete manner
   11. Collaborate with the Director of Community Programs who the Services Integration meeting for community program staff to ensure services are integrated and support cross referrals, collaboration, and open communication

1. Business Unit Development & Culture Facilitation
   1. Understand and lead with an understanding of the “business side” of non-profit operations
   2. Participate in professional development opportunities to further knowledge of current best and emerging practices in serving the LGBTQ+ and BIPOC communities
   3. As appropriate, support the Training Institute by hosting training for Center staff and community organizations

1. Leadership Team Member  
2. Represent community program directors and managers in Leadership Team meetings with the presentation of operations data and status reports
3. Continually lead strategic conversations regarding program innovation with directors to vet and develop future initiatives
4. Assist in the development of long-range strategic goals and objectives
5. Lead the community programs team via a culture of success built on collective performance and personal accountability
6. Have courageous conversations in challenging times of conflict

REQUIRED QUALIFICATIONS:

• Education and/or Experience:
• 5-7 years of program management experience in the public sector with at least 5 years of supervisory/leadership experience.
• Must have a personal commitment to The Center’s mission and passion for LGBTQ+ and BIPOC issues, including a robust understanding of intersectionality, systems of oppression, equity, equality, power, and privilege.
• Must have experience working with diverse populations, specifically transgender individuals and queer people of color, immigrants or other non-native English speakers, youth experiencing homelessness, people living with HIV, and/or LGBTQ+ elders.
• Must have professional experience working with similar programs that this position will oversee: youth services, adult and youth housing, senior services, sexual health, and community education/training.
• If the candidate selected does not have a master’s degree in social service areas such as social work, psychology, counseling, or non-profit management with a CA state licensure, they will be fully considered for the position and compensated on the lower to mid-range of the salary range.
• Leadership:
• Must demonstrate a desire to learn from others and an ability to maintain team cohesion to create better outcomes for clients across a continuum of care
• Computer Skills:
• Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office, particularly Outlook, Word, and Excel
• Other Skills:
• Must demonstrate a solution-focused, client-centered, sex-positive, non-judgmental attitude.
• Must have excellent interpersonal, verbal, and written communication skills; public speaking, facilitation, and coalition-building capabilities to balance interests, negotiate, and work with a variety of internal and external stakeholders.
• Must have the ability to manage multiple competing tasks with shifting priorities.
• Experience managing federal, state, corporate, and foundation grant-funded programs.
• Those with lived experience as a member of a historically under-served community (i.e., low-income, communities of color, LGBTQ+ communities, immigrant communities, etc.) are strongly encouraged to apply!
• Language Skills: Fluency in English.

PREFERRED QUALIFICATIONS:

• Education/Experience:
• If the selected candidate has a master’s degree in social service areas such as social work, psychology, counseling, or non-profit management with a CA state licensure, they will also be responsible for overseeing The Center’s Behavioral Health Services department and will be compensated toward the higher end of the salary range.
• Computer Skills:
• Experience with client database systems, advanced knowledge of Microsoft Excel
• Language Skills: Fluency in Spanish

As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Centre reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $90,480 – $128,781 and is commensurate with licensure and experience. This is a Full-Time Regular Exempt
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Group Term Life Insurance, Full-time and Part-Time Schedules, Generous Vacation, and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: $90480-$128781/year. Salaries: Less than 20,000.

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