• Job ID: 40707
• Job Category: Information & Technology
• Division & Section: Public Health, PH Finance & Administration
• Work Location: 277 Victoria Street, Toronto, M5B 2L6
• Job Type & Duration: Monday to Friday, 35 hours per week
• Hourly Rate and Wage Grade: $47.66 – $52.23
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 05-Oct-2023 to 20-Oct-2023

Reporting to a Senior Systems Integrator, Public Health, this Systems Integrator 1 (Business/Technical Analyst) has considerable experience in system configuration, testing, deployment, operations management, and report development of Electronic Medical Record systems. In this role, there is an emphasis on business process analysis and re-engineering, problem solving, and client relationship management. This role is also responsible to support various Toronto Public Health (TPH) service programs (e.g., Sexual Health Clinics, Needle Exchange Clinics) to analyse and document service delivery improvements, and to develop deployment, testing and roll-out planning strategies. The activities must adhere to established TPH and City of Toronto (CoT) standards.

Major Responsibilities:

• Establishes and maintains business relationships with clients to discuss/assess clients’ needs
• Prepares project charter, statements of work and project plans
• Identifies risks and prepares action plans to mitigate
• Conducts or leads team in delivery of projects or work packages
• Liaises and coordinates with internal & external groups on accomplishment of deliverables
• Prepares and presents status reports and variance explanation for projects or work packages
• Prepares findings and “Lessons Learned” from post-implementation project reviews
• Assesses, analyzes, evaluates and recommends process & policy alternatives for projects &
• work packages
• Redesigns business processes, policies and standards by recommending best practices and
• improvements to current processes
• Determines business requirements and builds consensus amongst clients
• Prepares Business Plans, Gap Analysis, Logical Data Models and Design documents for
• proposed solutions that leverage information & technology as part of the solution
• Provides input to Data Management teams on transformation of clients’ business
• requirements
• Recommends improvements to current methodology, process, standards, and policies
• Assists staff in understanding of business processes and logic
• Liaises with staff in development of test strategies, test cases, test scripts, test data for system, performance, usability and acceptance testing of system solutions developed
• Leads team to draft implementation & rollout strategies and plans
• Conducts walk-through of deliverables to identify potential problems
• Prepares training material and documentation for use by clients and staff
• Conducts training for client and their staff
• Collaborates with clients on “Go/No Go” cut-over decisions, e.g. roll-outs
• Prepares RFI/P/Qs and other formal project documentation
• Designs, develops and enhances embedded application reports and filterable application data lists and artifacts based on business requirements

Key Qualifications:

Your application must describe your qualifications as they relate to:

1.  Post-secondary education in computer science, or other discipline pertinent to the job function or combination of education and experience.
2. Considerable experience in requirement gathering, mapping, and testing; process re-engineering; report building; business policy design; training; data quality assurance procedure design; implementation, rollout and support of Electronical Medical Records Systems or similar Health Information Systems or Clinic Information Systems.
3. Extensive experience with information technology projects, working with both technical and business staff to define and implement the solution design that takes advantage of technological efficiencies while also meeting business requirements, including the handing of highly sensitive data.
4. Considerable experience in all phases of project management, including the ability to handle multiple tasks concurrently and the practical use of project management software (e.g., MS Project).
5. Extensive experience preparing and documenting business cases, gap analysis, use cases, functional and non-functional requirements, and system specifications, and using a variety of software packages in their preparation including process design software (e.g., Visio, BPMN2), business requirements management and quality assurance tools (e.g., HP QC, HP Testing Suite, JIRA), and MS Office (e.g., Power Point, Excel, Access, and Word).
6. Considerable experience designing, developing, and enhancing reports and other filtered and dynamically generated application data lists and artifacts based on business requirements utilizing tools such as Tableau, BI Reports, Profile Reports, SQL, PL/SQL, and other graphical based report building tools.
7. Extensive experience developing test strategies, test cases and test scripts for system, performance, usability, and acceptance testing, and executing and documenting test results of technology solutions and business processes.
8. Certified Business Analysis Professional (CBAP®) designation would be an asset

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.