Responsibilities include, but are not limited to the following:

Product Ownership

• Responsible for articulating and translating the overall strategy and tactics for a specific product(s) into prioritized features and stories
• Identifies real customer problems to be solved through ideation with customers and colleagues
• Conducts quantitative and qualitative analysis (e.g., industry, market, competitive, customer) and distill conclusions into actionable recommendations for both business and technology leaders.
• Defines minimum viable product (MVP). Owns scrum team backlog (grooming, prioritization and refinement).
• Delivers the specification of projects needed to ship new features & products
• Continuously manage priorities in-line with business need, competitive demand, and the roadmap
• Works day to day with the scrum teams clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around feature or product strategy.
• Ensures delivery of scope, partners with delivery teams to ensure user stories are clear, removes barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the `voice of the customer.
• Sets the quality standard for delivery. Develops test plans (user story acceptance criteria), accepts each story and potentially features and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partners across functions as needed to coordinate delivery plans, testing, training and support.
• Create content for internal/external use (e.g., presentations, process flows, whitepapers) and host educational briefings to bring awareness and educate audiences on relevant topics

Product Analysis & Management

• Solves complex business problems by testing and research, market data, design and customer feedback.
• Defines, tracks, and monitors key performance indicators.
• Collaborates with product management leadership to develop annual goals and objectives for products.
• Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.
• Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.
• Translates product strategy into executive summaries, epics, features, and user stories. Defines acceptance criteria to complete user stories, including definition of done.
• Conducts journey mapping sessions, creates and maintains related artifacts, works with product manager to define jobs to be done and recommendations as part of the digital value chain.

Qualifications:

• Minimum of 6 years of agile digital product development, management, product design and/or comparable banking experience across multiple business lines
• SAFe, Scrum or other agile certification or demonstrated experience working as Business Analyst or Product Owner on an agile project or team
• Develop and maintain relationships across multiple business lines (e.g. Consumer, Commercial, Payments, Operations)
• Ability to depict complex ideas, issues and designs to varied audiences; educate stakeholders on the business vision and plan, and the impact of change.
• Ability to make quick and challenging decisions.
• Ability to influence and collaborate with a diverse group of stakeholders through strong leadership skills.
• Strong problem-solving skills with ability to lead the team to push the solution and progress.
• A highly experimental mindset to drive innovation amidst uncertainty or ambiguity.
• Assess value, develop and prioritize user stories, epics and themes to ensure work focuses on those are aligned with product strategy

Education and Experience

• Bachelor’s degree or military experience or equivalent combination of training and experience
• Startup experience and/or large company digital product experience
• Experience in an agile product group focusing on web and mobile applications

Skills/Knowledge 

• Experience working in Agile development preferred
• Experience defining minimum marketable features and minimum viable products
• Experience leading customer journey mapping sessions, creating artifacts, outlining and managing the jobs to be done preferred
• Outstanding communication, presentation and leadership skills
• Organizational and time management skills
• Using analytics platforms such as Google Analytics and Tag Manager, Firebase are preferred, but not required
• Jira and Confluence or other agile work management tools are preferred, but not required
• Experience leading customer journey mapping sessions, creating artifacts, outlining and managing the jobs to be done preferred

Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.