This job listing has expired and may no longer be relevant!
31 Jul 2023
Full-Time People Operations Manager
Job Description
We are Not On The High Street
We believe the big things should be celebrated – hard. Milestone birthdays, mates getting hitched, new pads… But we also love making a big deal about the small things, too.
We’re home to 5,000+ phenomenal small creative businesses that we are proud to call our Partners. So we’re doing all we can to shine a light on these dynamic entrepreneurs, waving the flag for small businesses and generally championing their socks off.
On top of our brilliant Partners, products, and customers (not to mention our incredible team), we have seen some really amazing recent changes. We’ve rebranded (check out the new site and app), have a whole host of new products and as well as that, Leanne Rothwell, with NOTHS for over 10 years, was honoured to take over as CEO to drive the next era at NOTHS.
We are now looking to build on this momentum to drive our business to the next level. And that’s where you come in.
We’re a team of 150 or so who all thrive in roles that make an impact and a difference and we are looking for like-minded people.
You’re laser-focused when it comes to the task at hand. You’re not afraid to make big decisions and take some risks. You have a positive attitude to learn if things don’t go to plan and re-iterate to get your idea working. You’re a team player willing to lift others up and collaborate.
If this applies to you then we are the right fit for you, our perks and benefits are at the bottom of the description but if you want to know more about the role itself read on.
Purpose
We’re looking for a People Ops Manager to oversee the day-to-day running of our people products and operations. When we say ‘products’ we mean parts of the employee lifecycle like quarterly performance check-ins and onboarding. When we say ‘operations’, we mean the nuts and bolts of the People team – compliance, reward, reporting etc. Think service delivery and customer success.
Your goal will be to deliver a smooth people experience (PX) and ensure we make it easy for everyone at NOTHS to get things done. Your expertise in systems, data management and process improvement will make this happen. This role will manage our People Ops Exec, as well as provide mentoring and coaching to the wider PX team.
What you’ll be doing…
Process/Product Execution and Optimisation
Own the delivery and effectiveness of our core people products and operations across the employee lifecycle including onboarding, performance, reward & recognition and offboarding
Proactively identify people issues, trends and process improvements within the business and collaborate with cross-functional teams to drive efficiency and implement solutions
Coaching & partnering both established and first-time managers on people-related challenges and opportunities
Partner with the People Experience team to evolve and optimise our people products leveraging technology and AI
Building feedback loops to measure engagement across teams
Consider equity and inclusion in all that we do
Data and Reporting
Oversee the maintenance, and optimization of our People systems* to streamline processes and enhance data accuracy and accessibility
Manage employee data, ensuring its integrity, confidentiality, and compliance with data protection regulations
Generate regular and ad hoc reports, metrics, and analytics to provide insights into People trends and support data-driven decision-making
Lead Reward
Oversee the monthly payroll and benefits process, working alongside Finance and the People Ops Exec
Lead on annual reward processes and benefit renewals – also supporting ad hoc projects such as our move toward pay transparency
Compliance
Develop and maintain HR policies and procedures, keeping them up to date with legal requirements and industry best practices
Recruitment
Supporting our Talent Partner when required by taking on end-to-end recruitment for a handful of roles at a time
*Our People Tech stack, has recently been modernised and includes BambooHR (HRIS), Pento (Payroll), DocuSign (Signatures), Pinpoint (ATS – coming soon), Crunch (IR35), Vero (Background checks)
Some key skills and experience you’ll need…
- Proven experience working across the employee lifecycle
- Data and process-driven approach to People Ops
- Ability to manage a multitude of priorities in a fast-paced environment
- Strong execution skills, numbers-oriented working style and attention to detail
- Strong communication and stakeholder management skills
- Always on top of employment law and developments in all compliance and regulatory areas
- A keen curiosity in the more progressive end of the People spectrum
Our perks
It’s important to us that our people are well looked after, which is why we offer BUPA healthcare, Healthshield, life insurance and additional Mental health support through Spill
We have also worked very hard to come up with a set of policies that support work/life balance, flexible working, diversity and inclusion that help to reduce the stress of life.
We offer 25 days of annual leave plus 8 days of bank holidays and the ability to swap other religious holidays for these
We hold regular social events as well as holding hackathons and encourage our team to attend conferences and other L&D or networking events
Hybrid workplace
We endeavour to support our people to make sure work… well, works for them. To that end the NOTHS team visit beautiful Richmond once a week to ensure we all still get together as one #teamNOTHS (although you can come in more if you like)
We offer up to 45 days work from anywhere
Diversity and Inclusion
Diversity and Inclusion are really important to us and that’s why everyone’s welcome at Not On The High Street – whoever they are, whatever their background.
As part of your application, you’ll be asked to complete an optional demographic survey to help us learn more about who wants to work with us and will only be used to help us figure out how to make our team(s) even more inclusive and attract more brilliant people to join us!
We have a DEI focus group as well as affinity groups that have their own budgets and can use this to help serve diversity and inclusion at NOTHS
Apply to join #teamNOTHS
Our recruitment processes are fully remote, taking advantage of the wonders of modern-day technology.
You’ll speak with one of the recruitment team first (30 minutes) who will help you understand the role and company even better, you’ll then speak with the line manager (60 minutes), then a final panel interview (approx. 90 minutes).
We’d love to hear more about you, your experience and why you want to join our team.
Good luck!
How to Apply
You can apply by filling out your details in our careers page here74 total views, 0 today