Full-Time Membership Sales Executive
Job Description
JOB TITLE: Membership Sales Executive
DEPARTMENT: Ticket Sales & Service
REPORTS TO: VP of Ticket Sales & Service
TYPE: Full-Time, Hourly Non-Exempt
OUR CLUB
Seattle Sounders FC is a progressive high performing collection of people who strive to achieve the highest levels of our sport while making a transformative impact in our communities in the best soccer city in America. Our culture is focused on serving one of the most passionate sports fan bases in North America who are invested in the Sounders as much for our commitment to making a positive impact in our communities as they are for winning the 2019 MLS Cup and 2022 CONCACAF Champions League on home soil. We exist to create special moments like these, where we enrich lives and unify our fans and city through soccer.
THE OPPORTUNITY
As a Membership Sales Executive, you are an integral part of the club’s operation, focused on the generation and retention of revenue through a myriad of products. While a portion of your day to day will consist of maximizing the Season Ticket Member experience for existing members, you will primarily be tasked with a heavy outbound sales focus targeted at generating new business. There are no limitations to your success, as you can sell a full product menu while simultaneously developing long-lasting relationships with Members to achieve revenue & retention goals. You will also be the source and primary touchpoint for all general fan inquiries. We are therefore seeking self-driven, positive, and resilient individuals to provide an excellent sales and service experience to all fans they interact with.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Meet or exceed established sales and retention objectives by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites.
- Identify new or additional business opportunities by establishing a professional network and self-prospecting, in addition to relationships with current Members.
- Educate prospective and current Season Ticket Members about membership benefits, amenities, and best practices.
- Answer and monitor general customer service and Season Ticket Member inbound inquiries to convert into sales or assist in service requests.
- Provide outstanding customer service through quarterly touchpoint campaigns, which include both virtual and in-person interactions.
- Develop client data profiles for all Members and prospects, including Full, Partial, and Groups contacts to provide a unique and tailored fan experience.
- Internally communicate customer feedback to help improve fan experience.
- Maintain a detailed database of our Members and prospects, documenting all touch points in Salesforce.
- Assist in execution of customized Season Ticket Member programs, benefits, and events to drive engagement and loyalty.
- Execute the Season Ticket Member upgrade, cross-sell, and renewal experience each season.
- Oversee large corporate sales initiatives as assigned.
- Attend and provide service at all match days and other special events that include night and weekend work.
- Other duties may be assigned.
QUALIFICATIONS
- 1+ years of proven, successful sales and/or customer service experience.
- Experience using Archtics and Salesforce CRM preferred.
- A passion for working in sales and retention, with a metric driven mentality.
- Familiarity with a consultative based sales process.
- An active listener, with innate curiosity and an interest in understanding people.
- A self-starter that is solution-oriented to help handle and resolve difficult situations in a calm and professional manner.
- Excellent written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
- Ambitious and innovative; a creative thinker that uses unique approaches to develop a relationship with current and/or prospective Members.
- Ability to drive independent results, while simultaneously act as a team player who thrives in a collaborative environment.
- Fantastic, dynamic interpersonal skills and positive, approachable personality.
- Understanding of basic accounting principles.
- Excellent time-management skills and attention to detail.
- A willingness to learn and understand our Members’ and new prospects’ value propositions.
- A passion for soccer, MLS, and growing the sport in the United States.
- Bilingual (especially Spanish / English) or multi-lingual skills a plus.
WORK ENVIRONMENT
- This is a hybrid position, required to work several days a week in-office in Renton, WA as well as attending Sounders FC matches at Lumen Field, events and meetings in market as needed.
- Must be able to work non-traditional hours, including evenings, weekends, and holidays.
- Employee must reside within Washington state upon date of hire.
- Employee must be able to facilitate own local travel.
- Responsibilities may require standing on feet for long periods of time, as well as some heavy lifting (25+ pounds).
COMPENSATION, BENEFITS AND PERKS
Seattle Sounders FC offers competitive compensation, best-in-class benefits, and a fun, inclusive, and supportive environment that prioritizes the well-being and development of our people.
The annual salary range for this position is $42,500 – $60,000 and eligible for additional bonus and commission plans based on individual and/or organizational performance. Base pay at time of offer will take into account job-related knowledge, skills and experience required for the role, internal equity and market.
Our Total Rewards package for full-time team members includes:
- Healthcare plan with 100% employer sponsored premiums for employees and dependents.
- Generous PTO plan that includes unlimited paid vacation, Mental Health Days, and offseason time off to support employee health and well-being.
- 401k retirement plan matching.
- Gender-neutral parental leave program offering 12-16 weeks of paid leave for new parents.
- Opportunities to attend Sounders FC and Tacoma Defiance matches.
- Discounts on Sounders FC products, merchandise and with Sounders FC Partners.
- Growth opportunities, employee learning and development programs to support professional and personal growth.
- Volunteer opportunities in the Seattle community offered in support of social impact and RAVE Foundation initiatives.
How to Apply
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