Full-Time Permit Technician
Job Description
SUMMARY:
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, The Permitting Division of the King County Department of Local Services is recruiting for a Permit Technician who will provide a high level of customer service. The Permit Technician performs a wide variety of technical and specialized duties in support of the Permitting Services work group.
Our ideal candidate works well in a team environment, enjoys working with the public, and will establish and maintain effective relationships while being customer service focused.
JOB DUTIES:
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
- Accounts Receivable /Financial: Calculate and assess fees. Process check and credit card payments using specialized computer software system. Process complex multi-step financial transactions. Maintain daily records of receipts and electronic payments. Perform reconciliation of daily payment transactions. Prepare bank deposits. Research and resolve discrepancies. Process refunds. Process past due account collections. Respond to customer disputes. Process legal documents including financial guarantees and liens.
- Accounts Payable & Purchasing: Procurement of good and services obtaining associated approvals. Manage payment of invoices and expense reimbursements, assign account codes, and provide justification for purchases in compliance with King County policies. Administer King County P-Card program purchases and perform account reconciliation in Oracle EBS iExpense. Create purchase and/or payment requisitions using Oracle EBS iProcurement. Manage employee training and conference registrations and travel accommodations following King County and departmental policies. Keep accurate and complete records.
- Permit & business license application processing: Assist customers with application process. Receive and screen application materials and determine application acceptance. Categorize applications, create system records, enter permit details, and route applications for review. Calculate and assess fees. Track and update permit records received using multiple systems. Verify permit issuance requirements are met, issue approved permits, and provide information to applicants. Receive and review extension applications, make determinations, and issue permit extensions. Prepare legal documents including liens, agreements, financial guarantees, and bonds. Process legal documents for recording.
- Permitting Services support: As a member of the Permitting Services group, this position will be responsible to cross-train with other Permit Technicians and support the various functions of the team.
- Communication: Provide clear verbal and written communication to customers and team members. Communicate on the job in ways that reflect well upon King County and the department.
- Billing: Process monthly billings for permit fees and civil penalties involving verifying information, printing, stuffing envelopes, mailing invoices, and responding to customer inquiries.
- Customer Service: Assists customers in person, over the phone and by email. Provide customer information about the permitting process requirements, online services, fees, business licenses, general inspection questions, permit status, and a wide variety of general questions. Identify problems, perform research, resolve issues, and communicate with customers. Consult with other departments to resolve issues. Keep detailed records.
- Other duties: Processing notices for mailing, processing incoming/outgoing mail. Other responsibilities may involve projects, and other duties as assigned by the supervisor.
- Telework/Office work: This is currently a hybrid position that performs work both in the office and teleworks from home. You will be required to perform in person customer service and in-office duties on a regular basis one to two days per week. In office requirements may change depending on workplace needs.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
Minimum Qualifications:
- Experience providing excellent customer service including analyzing, researching, and solving complex problems while maintaining positive customer relationships.
- Solid computer skills including intermediate level using Excel, Word, Outlook, SharePoint, or other software applications relative to the position.
- Professional experience performing check and electronic payment processing, reconciliation of daily transactions, and preparing bank deposits.
- Professional accounting or bookkeeping knowledge and experience performing accounts payable, accounts receivable, and entry of complex multi-step financial transactions using specialized software.
- Ability to use initiative and judgment interpreting policies, rules, and guidelines.
- Demonstrated ability to work as an effective team member in an environment with multiple shared responsibilities, with various deadlines.
- Very detail oriented, organized, flexible, and able to proactively prioritize work while handling multiple tasks, deadlines, and priorities that can change often.
- Excellent communication skills both written and verbal.
- Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
Desired Qualifications:
- Professional experience within a public agency providing service related to permit application processing and issuance.
- Can demonstrate an overall understanding and involvement with building and land use permit processing procedures.
- Experienced using Oracle software to perform accounting and AP transactions.
- Experience using Accela or other permitting software to initialize permit records, calculate fees, update workflow and permit details, and process financial transactions.
- Experience using SharePoint and/or Bluebeam.
- Experience using MyBuildingPermit.com or other online permitting system software and related business processes in support of electronic permitting.
- Knowledge of rules, regulations, codes, laws and/or policies relative to the position.
- Success working in continuous improvement environment.
Necessary Special Requirements:
- Must be able to lift and carry up to 30 pounds, including large, rolled plans.
- Must be able to move from workstation to workstation, sitting, standing, and reaching throughout the workday in a fast-paced environment.
SUPPLEMENTAL INFORMATION:
Applicants who pass the initial screening will be invited to interview the week of July 24, 2023.
If selected as a finalist, you will be invited to come back the week of July 31, 2023, for a second interview.
This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
WORK SCHEDULE: The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible.
FORMS AND MATERIALS: The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume.
SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.
UNION MEMBERSHIP: PROTEC17
For more information regarding this recruitment, please contact:
Vivienne Swai
Human Resources Analyst
206-477-1538
vs***@ki********.gov
Teleworking Requirement
This is a hybrid position. The work associated with this position will be performed by teleworking, onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division’s available customer service options.
Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department’s hybrid environment.
Forbes recently named King County as one of Washington State’s best employers.
Together, with leadership and our employees, we’re changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation’s best places to live, work and play.
Guided by our “True North“, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles–we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
How to Apply
Permit Technician | Job Details tab | Career Pages (governmentjobs.com) If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.177 total views, 0 today