Job Description

**Starting salary for Emergency Communications Officer II (out of training or has previous experience) is $50,835 with additional compensation provided based on level of experience. Candidates with no previous experience may be hired as ECO I at 5% less than ECO II starting salary. All new hires receive $3,000 signing bonus!

Do you have a passion for making a positive impact in the lives of others? Have you dreamed of having a job saving lives and helping those in need of emergency assistance? Our Emergency Communications Officers are the lifeline that connects the community to emergency and public safety services. If you are passionate, work well under pressure in a fast-paced environment and desire to help people in your community, then this is the job for you! YOU are the calm voice that ensures the safety of those in need by dispatching emergency Police, Fire and EMS and non-emergency calls. Our Emergency Communications Center is a state-of-the-art 911 Center that provides critical emergency response services to the towns of Cary, Morrisville and Apex. Check out this video to see what it’s like to serve as a Cary Emergency Communications Officer.

Town of Cary is a dynamic organization striving to create the Local Government That Does Not Exist through our best resource – our employees! At the Town of Cary, our employees work together to change lives through exceptional service. The OneCary approach empowers each employee to have a voice in a collaborative, adaptive work environment between departments, thinking creatively and strategically together as a team.

The ideal candidate can exhibit situational and emotional awareness to quickly and accurately transition between calls of an urgent nature, while being able to appropriately respond to the caller’s needs. Although a plus, prior experience is not necessary for an applicant to be successful. We have an extensive training program that prepares employees for the position. Our Emergency Communications Officers are assigned a 12-hour shift, either day or night (night shift teams receive a shift differential bonus to be paid quarterly) and perform under the general supervision of a shift supervisor.

We offer an excellent salary and benefits package that includes a Career Ladder program with several levels of advancement opportunities. Selected candidates with previous Emergency Communications Officer experience may be hired as an Emergency Communications Officer II with the pay rate dependent on their level of experience.

Typical Tasks

Answers emergency and routine telephone calls; determines appropriate service to respond; provides life- saving medical instructions to callers over the phone; enters caller information into Computer Aided Dispatch (CAD) and makes decision to accept or reject recommendation; provides logistic support for public safety field activities as necessary;

Operates state-of-the-art radio console, telephone, CAD systems and other computer programs and applications;

Dispatches appropriate agencies and monitors progress of the call; records times and other information regarding the call;

Responds to requests from general public for information concerning full range of available public services; routes calls to appropriate department or division; assumes responsibility for Town Hall telephone information lines after hours and during holidays;

Maintains dissemination log for criminal histories as well as other logs for missing or wanted persons, stolen vehicles, stolen articles, etc;

Operates terminals for DCI (Division of Criminal Information), RMS, and CAD; enters and extracts data needed for investigatory purposes by police or others authorized to receive such data;

Monitors security cameras, traffic cameras, alarms, audio recorders, and incoming and outgoing radio traffic;

Monitors status of Public Works and Utilities operations such as out-of-service hydrants, street closings, or other information and announces to affected departments and external agencies as needed;

Contacts other services or businesses for field units such as Duke Power, Public Service Gas Company, etc;

Maintains appearance of the communications center by performing light maintenance work and equipment cleaning; performs preventive maintenance on radio equipment;

Participates on assigned work teams and completes special assignments assigned by direct Supervisors;

Requires ability to perform standby status on a rotating basis for a designated period of seven consecutive days where employee is expected to be readily available for contact by phone, during all non-work hours, per the Town’s Standard Procedure 47 Standby Compensation for Employees;

Performs other job-related tasks as required.

Knowledge, Skills and Abilities

Thorough knowledge of internal procedures for documenting and responding to all requests for assistance; thorough knowledge of geographical and topographical features of the Town and surrounding area; thorough knowledge of the Town’s infrastructures to include all transportation routes, buildings, and residential areas; general knowledge of standard telecommunications equipment used in law enforcement or public safety settings; general knowledge of public safety policies and procedures for responding to emergencies; ability to operate technical, computerized equipment; ability to communicate precisely with high degree of accuracy and clarity; ability to deal with the public courteously but firmly under stressful conditions; ability to exercise good judgment, calmness, and emotional maturity under stressful conditions; ability to recognize potentially dangerous or hazardous situations based on verbal descriptions.

Minimum and Preferred Qualifications

Any combination of education and experience equivalent to graduation from high school. Preference will be given to candidates with experience in Telecommunications, Public Safety, or a fast-paced environment with extensive public contact and a demonstrated ability to work under pressure, as well as those who possess DCI, EMD and NC Basic Telecommunications Certifications.

Those candidates contacted for an interview for the position must first pass a CritiCall test, which tests candidates’ ability to perform key aspects of the job, in order to be considered. Prior experience is not necessary to successfully complete the test. Click here to view details on the exam process.

As part of the application process for Emergency Communications Officer, you are required to fill out the North Carolina Sheriffs’ Education and Training Standards Commission (FORM F-3).

This form can be found by clicking the “Personal History Statement F-3” link on the NC DOJ website at: https://ncdoj.gov/download/116/sheriffs-education-training-standards/352096/2021-f-3

Forms that supplement the F-3 also are available at https://ncdoj.gov/law-enforcement-training/sheriffs/all-commission-forms-publications/

Please complete this form prior to completing your Town of Cary Application. This form is lengthy and may take some time to complete. It is recommended that you follow these steps for completing the F-3:

• Save the F-3 PDF form on your device first, then complete it. The ‘form-fill’ PDF will not retain your data if you fail to save the form first on your device
• Once completed, and as you are working on your town application, please attach the F-3 form to the Town’s application. The signing and notarizing of the F-3 will be done onsite during the interview process
• Prior to submitting your application, please ensure that you check and confirm that your fully completed F-3 is attached to your application.  
• Failure to fill out and attach the form may automatically eliminate your application from consideration. 

Conditions of Employment
Requires successful completion of a psychological exam, drug testing and background check (which may include criminal history check, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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