The Division of Family & Community Services is seeking to hire an energetic and detail-oriented caseworker to receive and assist customers seeking public assistance services available through Department of Human Services (OHS) programs in the Englewood Office. This position manages a public assistance caseload by performing professional casework duties in all categories of assistance; serves as part of a public assistance delivery network to verify clients are receiving appropriate services and supports as well as achieving welfare-to-work goals and other Welfare Reform goals and OHS initiatives; and meets with clients to discuss goals and activity requirements. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services, and prevention efforts, the Division improves the health and well-being of individuals and promotes the self-sufficiency and integrity of families in Illinois.
Job Responsibilities
1. Receives and assists customers to provide public assistance services available through Department of Human Services (OHS) programs to all eligible customers timely and accurate.
2. Manages a public assistance caseload by performing professional casework duties in all categories of assistance.
3. Serves as part of a public assistance delivery network to verify clients are receiving appropriate services and support as well as achieving welfare-to-work goals and other Welfare Reform goals and OHS initiatives.
4. Meets with clients to discuss goals and activity requirements.
5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
1. Requires a bachelor’s degree in psychology, sociology/anthropology, social welfare, or a closely related field.
2. Requires one (1) year of professional casework or crisis intervention experience in a social service agency OR Successful completion of an agency-sponsored training program.
• Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of a qualifying examination.
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is to provide equitable access to social services, supports, programs, and resources to enhance the lives of all whom we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency, and Kindness.
As a State of Illinois Employee, you will receive a robust benefits package that includes the following:
• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental, and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually- (10 days in year one of employment)
• * Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• 13 Paid Holidays annually, 14 on even-numbered years
• Flexible Work Schedules (when available dependent upon position)
• 10 Weeks of Paid Maternity/Paternity Leave
• Deferred Compensation Program – A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
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