Job Description

Company profile

We are Ecologi, now considered the market leader in collective climate action. We are a social enterprise who provide innovative and progressive tools: a subscription service to reverse climate change; a marketplace for climate action; and a tool for real-time carbon footprinting for business. Our mission is to avoid 50% of projected global emissions by 2040. The question is, how are we going to do this? Firstly, by rapidly helping businesses decarbonise their supply chain. And secondly, by supporting the world’s best climate projects (like protecting the Amazon Rainforest) through our community carbon fund.

As a team, we’re easy going and we take great pride in our work. From brand and marketing to product development and climate impact, we’re all striving to move the needle on the climate emergency. We celebrate our milestones and we have get-togethers every quarter (restrictions permitting!). Our culture is about pulling together, helping one another, putting forward good ideas and feeling part of something bigger than yourself.

With our 40,000 strong subscriber base, we’re now funding 1 million trees every few weeks. Impressive, but we’re only just getting started. Our goal is to fund billions of trees a month.

Are you the right person to help us achieve this?

Diversity and inclusion

We are an equal opportunities employer. We are looking for shining stars and diamonds in the rough, and we’re committed to creating a diverse environment. All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds. 

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

About the role

We are looking for an experienced customer support agent who has a passion for sustainability to join our small, but rapidly scaling team. This is a really exciting opportunity for anyone who loves delivering first-class customer care and wants to have a real impact in helping shape our support team. You will be reporting directly to the Senior Customer Experience Manager and will be helping answer our customer’s queries, resolve issues, and also help us build out our internal processes. The right person will have a strategic mindset on how to improve the efficiency and effectiveness of our customer service as a whole and can lay the foundation for the team to grow. Settling for the status quo is not an option.

If you’re passionate about customer care, enjoy creating efficient workflows and making a positive impact on the world, then this could be the job for you!

The day-to-day

• Responding to all customer queries from various platforms including live chat, emails, calls and reviews
• Prioritising incoming customer queries from multiple sources and responding accordingly
• Identifying opportunities to make product and tech improvements to create a more efficient customer experience
• Identifying commercial leads and upsell opportunities
• Helping to write training materials and build out internal processes as we continue to grow
• Supporting the wider team as capacity allows

About you 

• Previous experience working in a customer facing role, handling queries remotely 
• Previous experience building out an internal team knowledge base
• Be able to demonstrate an unshakeable customer-centric mindset through your approach to this role
• Be highly passionate and knowledgeable about sustainability and climate action
• Be a confident communicator, relationship builder and proactive problem solver
• Be well-organised and able to work independently and seek support from the wider team when needed
• Have exceptional writing, spelling and proofreading skills
• Have strong attention to detail and enjoy detail-oriented work
• Highly driven, hard working and wanting to improve both yourself and the business
• Light-hearted, enthusiastic and optimistic

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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