How we will spark your interest:

Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them – a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  Here’s a taste of what to expect:

• Medical, vision, and dental benefits that start for you and your family on your first day.
• Enjoy R&R throughout the year? We offer paid vacation, holidays, and personal time!
•  Learn, learn, learn with our tuition reimbursement ($5250 per year) and ongoing training opportunities to assist in career growth.
• 401(k) with full match up to 5%, vested after 1 year.
• FREE Sparklight Cable & Internet Services – if you live in the service area.
• Paid time off to volunteer with your favorite community organization & team community involvement.

What will your day look like?

• Submit feedback form in professional manner to appropriate Customer Service Manager if remedy ticket necessary.
• Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a professional, courteous, responsive, timely and accurate manner.
• Enter account information into billing system with a high degree of accuracy to execute transaction.
• Participate in ongoing training to increase skill level and productivity.
• Maintains working knowledge of all Sparklight products, services, current rates, prices and their features.
• Verify jobs completed for the day are done correctly with appropriate rate codes and equipment. Verify billing, phone packages and sigma are correctly entered.
• Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.
• Runs various billing processes to ensure financial accuracy and work order accuracy.
• Tracks, stages, reconciles equipment, prepares provisions, and assists with inventory and cleaning in preparation for customer pick up.
• Reprocess return mail and correct inaccuracies if needed to ensure Sparklight mail reaches intended destination.
• Reviews and reconciles reports as needed and sends drop box payments to lockbox daily.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

What do you need for this opportunity?

•  High school diploma or GED.
• At least six months previous experience in customer service will set you up for success in this position.
• We love collaboration! Our ideal representative will be able to work in harmony with others while also showing they can fly solo and work independently.
• Problem solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present solutions that work.
•  The technology world never stops changing – be able to work in a fast-paced environment and pace with the product improvements we’re providing our customers.
• Successful completion of Cable One’s University sales and service training program is required in the first nine months of employment with Sparklight

Pre-hire clearances:

Cable One, Inc. is committed to keeping our associates and customers safe.  Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

 Diversity statement:

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.

Covid statement:

At Cable One and our family of brands, we are committed to maintaining the safety and well-being of our team, customers and the communities in which we live and serve. We are closely monitoring the impact of Covid-19 at a global and local level and are taking every precaution to keep our associates, customers and families safe.

While our team continues to keep our customers connected with their friends and families, we have a thorough plan in place which to ensure the safety of our associates and customers is our top priority.

In addition to equipping each of our technicians with personal protective gear (masks, gloves, hand sanitizer, etc.), we are troubleshooting services from outside of the home and empowering our customers to complete self-installs if possible.

Meetings and interviews are being held virtually, and all associates that are able to work from home are entrusted to do so.

Despite the challenges that have occurred due to Covid-19, Cable One remains dedicated to providing the services that our customers expect and rely on, while continuing to be STRONGER TOGETHER.