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4 Jul 2022

Temporary LOYALTY REPRESENTATIVE

TIFF – Posted by Toronto International Film Festival –  Toronto, Ontario, Canada

Job Description

LOYALTY REPRESENTATIVE

Contract 

Part-time

Advancement – Loyalty & Engagement

 

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 


TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

 

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.


We are currently hiring for the position of:

LOYALTY REPRESENTATIVE

 

Reporting to the Acting Manager, Loyalty & Engagement, the Loyalty Representative is responsible for public-facing relations with TIFF Members, providing exceptional customer service support by telephone, email and in person for current, new, and prospective Members. Supporting the department administratively, the right candidate is able to manage their time effectively through competing priorities. Working closely with internal departments, the Loyalty Representative will also assist with outreach and engagement activities at the 2022 Festival.

 

RESPONSIBILITIES:

  • Provide courteous and timely front-line customer service to all current, new, renewing and prospective Members via email, telephone, and in person with escalation to Management as required.
  • Assist with the facilitation of stewardship activities including, but not limited to; concierge for Leadership Members; packing and shipping couriered materials; and Patrons Circle welcome package delivery and distribution 
  • Support outreach to current and dropped Patrons Circle Members by email and phone to facilitate the sale of their Membership.
  • Accurately record, maintain, and review member communications in the Communications Log.
  • Facilitate requests and outreach on behalf of Advancement Operations for account fixes, prioritizing data integrity.
  • Communicate and liaise with departments including: Development, Visitor Experience, Ticketing Services, Festival/Venues Services, Industry, Corporate Partnerships (incl, Events / Hospitality) and others as required. 

RATE OF PAY:

  • $15.50 /Hourly

 

CONTRACT DATES OR START DATE:

  • August 15 – September 4, 2022

 

MINIMUM REQUIREMENTS:

  • Experience in Membership /loyalty programmes and/or
  • Experience in Customer Service environments and/or
  • Experience with stewardship and fundraising or equivalent field
  • Ability to learn quickly, take initiative, and to work both independently and as part of a team.
  • Excellent organizational skills, with an ability to multitask, prioritize as necessary, and have high attention to detail. 
  • Strong interpersonal, relationship building, and communications skills, as well as tact and judgment.
  • High level of accountability; is ethical and demonstrates exceptional follow-through.
  • Exceptional oral and written communication skills with understanding of basic e-communications (email marketing and direct email). 
  • Commitment to feedback, initiative, professional development, AFP Code of Conduct and Donor Bill of Rights
  • Familiarity with CRM systems (i.e. Raiser’s Edge) and/or Ticketing Systems (Archtics, Tessitura) is considered an asset
  • Adaptable to a flexible work schedule, with some evenings and weekends required; Must be available during the weekends of August 20-21 and 27-28 to support concierge activities.
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How to Apply

HOW TO SUBMIT & APPLICATION DEADLINE:
  • All applications must be submitted online through TIFF’s Career Centre.
  • Please upload your cover letter and resumé as one PDF, before the deadline of FRIDAY, JULY 15, 2022
  CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.    Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.   Please send any questions via e-mail only to careers@tiff.net.   TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.   If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.  

Job Categories: Equal Opportunities. Job Types: Temporary. Salaries: Not Disclosed.

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