Western Michigan University Homer Stryker M.D. School of Medicine is searching for a part-time Information Technology Team Assistant.Responsible for providing support for low complexity application tasks and activities related to computer systems,hardware, or software. Assists team members in various tasks as assigned by them.

• Assist with requests for technical assistance in person, via phone, and electronically.
• Act as Audiovisual (AV) technician, set up and run the sound and video equipment used to conduct live events/meetings.
• Diagnose and resolve technical hardware and software issues.
• Provide on-site IT support with the setup and break down of equipment and supplies.
• Assist in creating,disabling and expiring user accounts.
• Track and route requests and document the resolutions.
• Identify and escalate situations requiring urgent attention.
• Flexibility to perform various tasks including labor, tech support, inventory sorting/counting, office tasks, etc.
• Ability to communicate well and train users on proper use of products.
• Stay current with system information, changes and updates.
• Assist in other administrative areas, as assigned by supervisor.
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• All other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• Associate’s degree preferred and/or minimum two years’ experience in a computer environment.
• Experience and knowledge in fundamental operations of relevant software, hardware and other equipment.

OTHER SKILLS AND ABILITIES:

• Must have excellent customer service skills.
• Ability to pay attention to detail, be adaptable and handle stress in a fast paced environment.
• Knowledge and proficiency in grammar and spelling skills.
• Ability to effectively communicate with others verbally and in writing.
• Ability to meet assigned deadlines.
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately.
• Demonstrates the ability to recognize priorities in organization of work flow.
• Able to perform duties independently, with a minimal need for direct supervision.

About Western Michigan University Homer Stryker M.D. School of Medicine

Western Michigan University Homer Stryker M.D. School of Medicine (WMed) is an exciting environment to pursue and academic career. The medical school is a collaboration of Western Michigan University and Kalamazoo’s two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private 501(c)(3) nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. Building upon the $100 million foundational gift in 2011, WMed received a philanthropic commitment of $300 million to support the mission of the medical school in June 2021. WMed contributed to the creation of 1,600 new jobs and an economic impact of $353 million in Kalamazoo and Calhoun counties in 2020.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. WMed offers a comprehensive, innovative four-year Doctor of Medicine degree program and two Master of Science degree programs in Biomedical Sciences and Medical Engineering. There are more than 200 residents and fellows in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support its mission to educate and inspire lifelong learners, WMed has Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout Kalamazoo, Portage, and Battle Creek. The Department of Pathology faculty serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with faculty and administrative offices, student study and social spaces, team-based learning halls, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed is building upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, WMed ForenTox, Research Histology Lab, Innovation Center, Division of Epidemiology and Biostatistics, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery.

Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace.

EEO Minorities/Women/Disabled/Protected Veterans.