Job Description

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking a hardworking, highly motivated Customer Acquisition Specialist to join the Enterprise team. You will be the first point of contact for prospective customers. You will review prospects, qualify leads, assess the use case for Enterprise products, and maintain relevant CRM information. This individual will be working closely with our Solution Consultants, as well as Product and Support teams. The ideal candidate is detail oriented, organized, and self motivated.

This role will report to the Solution Consultant Manager, Enterprise Solutions. Additionally, the Customer Acquisition Specialist will collaborate frequently with cross-functional leaders/subject matter authorities including but not limited to Solution Consultants, Sales Directors, and Product Managers.

Arcadia is headquartered in Washington, DC, and open to fully remote candidates.

#LI-REMOTE

What you’ll do:

• Drive the top of funnel from triage to initial customer engagement
• Maintain customer relationship management (CRM) tool with notes on prospect and customer interactions and report on sales activity
• Receive and promptly respond to prospect queries that come in through various channels including but not limited to the website through our CRMs
• Maintain email templates and responses in CRM and content library
• Document Customer Issues and get them resolutions, involving peers when needed
• Apply a complete and detailed understanding of Arc product including new features and key benefits, and be able to share your knowledge with prospects and customers
• Identify high value improvements to our products and communicate those to the rest of the company
• Host routine webinars demonstrating our products to prospects, lead pre and post communications with prospects
• Provide feedback to leadership on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
• Maintain active customer activity in our CRM

What will help you succeed:

Must-haves:

• Excellent written, verbal, and visual communication skills
• Computer & Digital literacy
• Organization skills – Detailed, organized and efficient, including making sure key systems are up to date. Self-motivated and with strong time and task leadership skills
• Good demeanor – Even when facing sophisticated problems or difficult questions, it’s important that we maintain a good attitude
• Willingness to learn a new domain – Our customers are energy companies and work with APIs and there is some jargon you need to learn in order to understand their requests and needs
• Dependable and reliable
• Appreciation of a high-energy, fast-paced atmosphere

Nice-to-haves:

• Previous experience in a B2B Sales Environment
• Background in the Energy and/or Utilities Industry
• Solid Understanding of APIs
• Previous Experience working with CRMs, preferably Salesforce

Benefits:

• “Remote first” culture – work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO – no accrued hours and no limit on the number of vacation days employees can take each year
• 15 annual company-wide holidays including a week long “summer break”
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly “flex time” – no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
• Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development

How to Apply

Job Types: Full-Time. Job Tags: #Enterprise, #Success, Acquisition, benefits, clean energy, Customer, mission, Platform, Remote, and Sustainability.

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