Job Description

JOB SUMMARY

We are looking for an individual to join our Front Desk team as an Administrative Assistant, a position designed to offer exceptional service from first point of contact. The Nat Hab Front Desk team strives to instill confidence in our guests with professionalism and courtesy. The team provides support to the entire company by managing phone calls and email inquiries as well as helping to keep an orderly and organized office.

This is a full-time office position based in Louisville, CO. At Natural Habitat Adventures, we relish our casual, dog-friendly work environment. We continually strive to improve while operating with a strong commitment to our Core Ideologies, which include cultivating a fun work environment, maintaining our focus on sustainability, and displaying great respect for our coworkers. Of paramount importance is our goal to provide a remarkable guest experience from beginning to end.

ESSENTIAL DUTIES

The successful applicant must be able to perform the following duties capably. Additional duties may be added or assigned at any time.

· Act as the first point of contact on phones and interact with callers to quickly decipher the best team member to assist them.

· Help manage email inquiries throughout the day and direct messages to the proper team members.

· Maintain office upkeep and supplies.

· Assist with all-company events and parties.

· Help maintain company database as well as perform periodic data entry.

· Be a team player and work well in a team setting. You will be part of a small team of Administrative Assistants working together to provide exceptional service to our guests and colleagues.

· Other duties as assigned.

GENERAL QUALIFICATIONS

Education/Experience

The ideal candidate will have excellent communication skills, be highly organized, service-oriented, adaptable, able to multitask, a quick learner, patient and able to work both individually and as part of a cohesive team. Proficiency with MS Office is preferred. We are looking for a driven, passionate and fun person to join our Louisville, Colorado-based team. Guest service experience to high-net-worth guests and within the travel industry is not a requirement but is a plus.

Communication Skills

Using the English language, this person must possess the ability to effectively communicate — both in

writing and orally — with a professional demeanor.

Other Skills/Abilities

· Must take pride in your work and take ownership of your areas of responsibility. One of Nat Hab’s Core Ideologies is autonomy, and professionals who take initiative do well here.

· Highly organized and detail-oriented.

· Able to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.

· Excellent written and verbal communication skills.

· High level of integrity, maturity and enthusiasm, as well as an ability to have fun and not take yourself too seriously.

· Able to adapt to changing and flexible responsibilities in a high-paced and fast-changing environment.

· Able to work individually and as part of a team. Communication is key!

· Interpersonal skills that enable working cooperatively with all types of people: staff, guides, clients, and vendors.

· Proficient/strong in MS Word, MS Excel, Outlook. Database experience is a plus.

PHYSICAL DEMANDS

The employee is required to use a computer and phone for the majority of required tasks.

COMPENSATION AND BENEFITS

Compensation commensurate with experience: Base salary range of $35,000-$50,000 USD, plus annual bonus.

This position comes with Paid Time Off and paid holidays. Benefits include site inspection on Natural Habitat Adventures trips and pro deals on outdoor clothing. Eligibility for medical insurance, participation in 401(k) with company match and parental leave are available after a predetermined period of time.

ABOUT NAT HAB

As the official travel partner of World Wildlife Fund, Natural Habitat Adventures (Nat Hab) is the world leader in responsible nature travel. Since 1985, our small-group nature expeditions have showcased legendary wildlife realms — from Churchill, Canada to witness wild polar bears, to the Galapagos Islands with their array of amiable creatures, to the vast plains of the Serengeti, home to Africa’s great wildebeest migration, and much more. Nat Hab’s expert naturalist guides interpret these destinations and experiences for our guests in a highly personalized manner. And, as the world’s first 100% carbon-neutral travel company, we aim to provide life-enhancing travel experiences for our guests with a focus on conservation education.

DIVERSITY AND INCLUSION STATEMENT

Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to foster and maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT

This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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