Full-Time Associate Customer Program Manager
Job Description
Associate Customer Program Manager
“The battery is the technology of our time.” -The Economist
Voltaiq is a Battery Intelligence software company. Our data platform brings unprecedented analytics, visualization, and predictive capabilities to any company with a battery-powered business model. World-leading brands — including global automakers in Detroit and Germany, household-name tech giants, and decacorn startups — depend on Voltaiq software to accelerate product development, optimize performance, ensure safety and reliability, and unlock financial value in their products. Our high-powered team is composed of battery industry veterans, PhD scientists, a highly skilled product and engineering team, and an advisory board of C-level industry execs, all of whom are passionate about enabling the global energy transition. Voltaiq is headquartered in Berkeley, CA, serving customers around the world.
The Role:
As the relationship owner for Voltaiq’s customers, the Associate Customer Program Manager will play a key role in the success of Voltaiq’s customers. You will guide customers along their journey through deployment, training, best practice adoption, and professional services engagements. Working alongside the customer, you will ensure that Voltaiq is making their battery development program more agile, enabling them to develop batteries or electrify their platforms quicker. You will measure the improvements that the Voltaiq platform provides them. In addition to working with the customer, you will work cross-functionally within the Voltaiq team, working with technical teams to ensure customer needs are met, providing valuable feedback to our product teams as the voice of the customer, and working alongside our sales team to highlight expansion opportunities.
Roles & Responsibilities
- Supporting adoption and proliferation of existing customers to help drive engagement and customer satisfaction and retention
- Manage timely customer implementations, serving as the point of communication around project status, progress toward meeting milestone dates, and status of project issues and risks
- Feed customer needs and requirements into product roadmap planning, working closely with the product and engineering teams.
- Ensure ongoing customer service, technical, and other support is delivered effectively across the portfolio of clients.
Qualifications
- BS or MS in STEM field
- Strong interpersonal and technical communication skills
- PMP or technical project management experience is a plus
Competitive salary plus equity and full benefits. Our office is located in downtown Berkeley, CA.
Voltaiq is an equal opportunity employer and is committed to achieving a diverse
workforce through the application of its equal opportunity and nondiscrimination policy, in
all aspects of employment.
How to Apply
Please apply on our website at https://www.voltaiq.com/careers/careers-single/?gh_jid=4079375124 total views, 0 today