Job Description

Organizational Description

Strathmore is a nonprofit multi-disciplinary arts center outside Washington, DC with multiple venues, strong community partnerships and robust educational programming. Spotlighting world-class talent and serving as a launch pad for local artists, Strathmore presents nearly 400 accessible and affordable events and exhibitions each year in the Music Center, historic Mansion, on our 16-acre campus, at AMP, and throughout the community.

Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we are a public/private partnership with Montgomery County Government and serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our programming is a vibrant reflection of the community that surrounds us. Strathmore believes the most compelling contemplations of our world are created by artists. Amplifying these creative voices is at the heart of our work.

We are also engaged in and committed to ongoing, institution-wide conversation, education, and thinking about how systemic inequities impact our organization’s work and how best to address that in a way that is consistent with our mission. This promise is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (I.D.E.A.) goals to expand access and diversity, promote inclusion, and build equity for all.  In this proactive way, Strathmore intends to become a fully anti-racist organization. You can read more about Strathmore on our website, including information about our mission and values.

Position Summary
The Part Time Ticket Office Associate will be responsible for ticket sales and processing, data entry, and providing outstanding customer service with clear and concise communication to patrons. Associates will invest in learning about Strathmore events and operations and be prepared to answer questions and provide in depth information to patrons. This position reports to Strathmore’s Director of Patron Experience.

Position Summary Work Schedule

Daytime, evening, weekend, and occasional holiday hours based on business needs including working show-time events. There are no set guaranteed number of hours available.

Typical Examples of the Position’s Responsibilities and Duties

• Sell and process tickets utilizing Strathmore’s ticketing system.
• Assist patrons with ticketing requests by phone and in person. Provide necessary information to make their decisions easy and transactions seamless.
• Process ticket transactions for events at Strathmore venues, including but not limited to the Music Center at Strathmore, The Mansion at Strathmore, Backyard Theater, and AMP Powered by Strathmore. This includes events by Strathmore partners such as the Baltimore Symphony and the National Philharmonic as well as rental events.
• Serve as sales or will call representative at Ticket Office Windows for events.
• Provide exemplary customer service answering questions regarding Strathmore venues, performances, events, classes, and activities.
• Share customer feedback and service issues with Strathmore supervisors so that action may be taken to rectify issues as needed.
• Envelope, alphabetize, and distribute Will Call tickets.
• Enter data and perform regular cleanup and maintenance of contact information and patron history in Tessitura.
• Settle monetary transactions using basic accounting principles.
• Other Ticket Office duties as assigned.

Accountabilities

Satisfactory completion of this job will include excellent attention to detail, anticipation of ticketing needs, exercising sound professional judgment, meeting financial goals, building and maintaining good working relationships with staff, board, and colleagues, keeping excellent records.

Competencies

Knowledge of Tessitura and past ticketing experience is preferred. Knowledge of basic accounting practices and computers. Patience, resourcefulness, customer service sensitivity and experience, and a sense of humor are encouraged.

Qualifications/Experience

• At least 1 year of customer service experience and an interest in the arts.
• Strong customer service ability and excellent communication skills.
• Experience with, and availability to work a varied schedule: evenings and weekends.
• Ability to handle confidential information with professionalism.
• Demonstrated ability to be a team player.
• Must be able to move ticket stock boxes and other heavy (Ticket Office) items averaging 15-20 lbs.
• Candidate’s employment is contingent on completion of successful background check.

Compensation and Benefits

This Ticket Office Associate is an I.A.T.S.E. bargaining unit (Local 868) member with an hourly rate of $15.27. All compensation, as well as benefits, are pre-determined in relationship to the Collective Bargaining Agreement (CBA).

Application and Inquiries (applications will be accepted until the position is filled).

Please submit the following items:

* Cover letter.

* A résumé showing demonstrable accomplishments as indicated above.

If submitting your application electronically (PDF), the email SUBJECT line must contain the words “Ticket Office Associate” Only qualified applicants will be contacted. Please direct all submissions to: Human Resources, **@st********.org

Although emailed applications are strongly preferred, applications may also be mailed to:

Human Resources

Ticket Office Associate

5301 Tuckerman Lane

North Bethesda, MD 20852

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to the CBA requirements for: hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.  Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

How to Apply

Job Types: Part-Time.

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