Job Description

Job Title: Manager Technical Services                                          Posting Date: February 14, 2022

Department: FINIS                                                                             Closing Date: February 21, 2022 4PM

Reports to: Director, Information Technology                               Location: GTA

Posting Number: 25-22-JLL

Company Overview

At Jamieson Wellness, we’re dedicated to improving the world’s health and wellness with our portfolio of innovative natural health brands. Established in 1922, Jamieson Vitamins is our heritage brand, available in over 45 countries and recognized as Canada’s #1 consumer health brand. We manufacture and market sports nutrition products and specialty supplements under our Progressive, Precision and Iron Vegan brands, and market products by Smart Solutions, the #1 women’s natural health focused brand in Canada. In 2017, Jamieson Wellness was named one of the top ten most reputable companies in Canada. For more information please visit jamiesonwellness.com.

Overall Responsibilities

Responsible for coordinating, planning, and leading computer-related activities in the organization. Assist in determining the IT needs of the organization including positive environmental impact initiatives. Provide leadership to the technical services team and manage priorities of technical projects while fostering a culture of inclusion and diversity.

Specific Key Responsibilities & Duties

1. Manage:

• Provide Oversight, Support and Management for the priorities for the Technical Services team
• Ensure proper resourcing, staffing and personal development of employees
• Develop a team of diverse and inclusive professionals

• Engage as needed, any business related projects, initiatives or support consultations
• Ensure a robust understanding of organization business initiatives and provide appropriate support, consultation and guidance in regards to technology
• Act as ambassador for IT department and as an advocate for technology in general
• Prioritize, balance, multi task competing issues with deference to urgency, length of outstanding time and political sensitivity

• Work as a member of the IT Leadership team to deliver IT and Corporate Strategies

1. Technology:

• Ensure overall stability, availability, functionality and reliability of Jamieson computing systems, networks, servers, services and applications
• Support the client computing infrastructure, provide user support, resolve IT incidents, fulfill service requests and ensure SLAs are met
• Ensure appropriate IT toolsets are utilized throughout the organization
• Deliver excellent customer service and maintain high quality, professional, service levels
• Upgrade and continuously evolve Jamieson technology infrastructure through individual knowledge of emerging technologies

1. c) Governance:

• Ensure appropriate levels of security, availability and redundancy for entire technology infrastructure
• Maintain, follow and enhance as necessary, any appropriate SOPs for IT department
• Support and enforce any IT related Policies
• Working in compliance with the company’s Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
• Focusing on positive environmental impacts with all projects
• Comply with all associated GMP Practices

Knowledge, Skills & Abilities Requirements

• Degree or Diploma in Computer Science or related field
• Five (5) years in IT
• Two (2) years in a leadership role
• Excellent communication and customer service skills
• Strong organization and prioritization skills
• Strong business acumen
• Excellent computer and technical knowledge
• Ability to multitask and problem solve under pressure

Our Values

ACCOUNTABILITY

• We take personal ownership and pride in everything we do
• We demonstrate a bias for action
• We challenge the status quo constantly seeking to improve
• We eliminate barriers and bias to empower others to achieve our goals
• We are accountable to build and promote environments free of bias in regard to race, gender, sexual orientation, and all other types of discrimination

TEAMWORK

• We constructively challenge ourselves and others to achieve desired outcomes
• We demonstrate mutual respect, inspire trust and promote equality with colleagues and partners alike
• We collaborate toward common vision and objectives across all persons, levels, functions and locations as one company
• We recognize, celebrate and value each other’s differences, styles and contributions as one of our greatest strength
• We lead with a passion for winning together

ENTREPRENEURSHIP

• We are empowered to pursue opportunities that will have great impact
• Our curiosity drives us to find better ways to accoumplish our goals
• We are agile, embrace change and persevere through adversity
• We demonstrate initiative and take calculated risks together

INTEGRITY

• We do what is right even when it’s not easy
• We demonstrate humility in everything we do
• We courageously stand up and support our diverse heritages, traditions, experiences, beliefs and styles
• We allow ourselves to be vulnerable, admit mistakes, learn from them and move forward

TRANSPARENCY

• We respectfully communicate honestly and directly in a timely manner
• We proactively seek diversity of ideas and provide real feedback in the interest of improvement and development
• We constructively share and respect each other’s opinions and ideas to enable sound decision-making at all levels
• We encourage differing point of views and productive debate to develop the best solutions

EXTERNAL FOCUS

• We focus our efforts with the community, consumer and customer in mind
• We continually seek opportunities through insights that affect our business, customers, consumers, government, environment, technology, competition and suppliers
• We foster positive collaboration with external partners that promote diverse and inclusive environments

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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