Full-Time Electoral Partnership Success Manager
Job Description
About Murmuration/What We Do
Murmuration is a political strategy organization that is transforming the politics of education so that every child can benefit from equal access to equitable and high-quality public schools.
We empower campaigns, advocates, and organizers to better engage and mobilize communities to demand improvements to the public education system. We advise and support our partners in their efforts to plan and execute successful, data-driven electoral, organizing, and advocacy campaigns so that together we can transform the politics of education. And we build political influence, craft strategies, leverage data, and develop technology that enable our partners to accelerate progress, particularly those in traditionally marginalized communities.
Who We Are
Our team includes experts and innovators in data, analytics, and strategy. We are former teachers, organizers, data scientists, nonprofit executives, political campaign veterans, and more – and we are looking for people whose passion and expertise can help improve our work and realize our vision.
Background
Murmuration’s role is to support organizations and communities through our political systems, to raise the profile of the issue of public education such that more Americans will prioritize the needs of our students, and to leverage politics to help to create the broader context in which those on the front lines with our children can thrive. We are focused on transforming the politics of education—partnering with organizations across the country committed to organizing parents and communities around the issues of public education and educational equity, electing to office and holding accountable local leaders who will make improving public K-12 schools a priority, and advocating for policy changes with the goal of improving outcomes for children. To do this, we believe that it is critical that all of the political stakeholders—electoral organizations, advocacy and organizing groups, charter associations, networks of schools, districts, elected officials, and voters—contribute to a strong and politically savvy education sector that works together toward a common vision of improving public education.
About the Position
Murmuration is looking for an Electoral Partnership Success Manager to join our fast-growing team. This role is primarily responsible for ensuring Murmuration’s partners take full advantage of Murmuration’s technology product, m{insights, as well as other services we offer. Practically, you will serve as the first point of contact with Murmuration partners, resolving support questions when you can, coordinating support resources across the organization, passing requests off to the appropriate internal parties when necessary and following up to ensure resolution, and acting as a consistent resource for partners throughout their experience with m{insights – from onboarding to ongoing use. You will also help partners more fully utilize our analytic tools and supports designed and built by our Data and Data Science teams.
The Electoral Partnership Success Manager will:
- Learn and master Murmuration’s full product offering, including m{insights, related third-party tools, and data;
- Develop an in-depth understanding of Murmuration’s partners and their work to be able to deliver tailored supports to meet their specific programmatic needs;
- Manage a portfolio of Murmuration partners by:
- Implementing an onboarding plan for each new partner and maintain existing plans for current partners;
- Working to diagnose and troubleshoot technical and non-technical issues quickly;
- Developing and informing a support plan for each dedicated partner;
- Developing and maintaining online support documentation and help resources;
- Operating as primary point of contact between Murmuration’s partners throughout their time using the platform;
- Managing weekly or bi-weekly meetings with partners as well manage an internal pod to help support your partner portfolio;
- Facilitating trainings from organization members to partners on how to use Murmuration’s full product offering; and
- Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services;
- Lead cross-functional bodies of work to ensure timely delivery of services to campaign partners;
- Maintain a process/system for collecting partner feedback, specifically related to partners’ use of the tool for evaluation and action; and
- Develop best practices resources to ensure partners continue to derive maximum value from our tool.
Note: At Murmuration, we are committed to becoming an even more diverse, equitable, and inclusive workplace. To this end, all staff members are expected to sit on and actively participate in DEI (diversity, equity, inclusion) subcommittees. These subcommittees work to ensure that DEI is embedded in everything we do.
Who You Are
Passionate about project planning and management: You enjoy breaking down large and complex problems into shared manageable work that drives toward a successful outcome. You have a proven project management approach that you consistently look to improve upon.
A problem solver and communicator: You communicate clearly and at ease with all kinds of people across a diverse range of roles. You are encouraged by problems as an opportunity to improve your process and work hard to find solutions. You are capable of managing information and needs across a large group of diverse people.
Organized and conscientious: You care about the work of your partners and colleagues and want to set them up for success. You are thorough, careful and vigilant; you sweat details and care deeply about getting things right. You bring a service mentality to the people you work with and the projects you work on.
Passionate and curious: You are consistently learning about new ideas, new solutions, and new tools and enjoy applying your learnings to the things you care about in your life. You are passionate about your community and have strong feelings about what you can do to make a positive impact on the lives around you.
In addition, you have:
- Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work;
- Familiarity with data and the need for data quality and hygiene;
- Experience with electoral campaigns; and/or
- Interest in politics and/or educational policy.
It’s a big plus if you also have:
- Past experience with Salesforce and/or political data software (NGP VAN, NationBuilder, PDI)
- Past experience working with schools or charter school networks in advocacy or community organizing campaigns; and/or
- Past experience working as a trainer or in an educational classroom setting.
Location, Compensation and Benefits
The Partnership Success Manager is a full-time, salaried position with a comprehensive benefits package. It is based anywhere in the U.S., with location preferred in New York City. Minimum salary for this position is $60,000 but is commensurate with experience.
An Equal-Opportunity Employer with a Commitment to Diversity
Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.
How to Apply
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