Full-Time Customer Service Manager
Job Description
We, at Leggett & Platt Inc., are searching for a Customer Service Manager within our Customer Service team to help support our automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? That’s right! In fact, in 2019, we were named as one of GM’s “Supplier of the Year” recipients. Our automotive products fall into four primary groups: Seating and Lumbar support, Wireless Charging, Motors and Actuators, and Mechanical Cables. If you join our team, your work will ensure people across the world have a little more comfort in their lives.
As a Customer Service Manager you will have the opportunity to manage a team while also meeting the needs of our customers. Your contributions will have a direct impact on the business by ensuring customer loyalty. The team you will be working with is dedicated, and values working collaboratively.
So, what will you be doing as a Customer Service Manager?
- Establish and develop relationships and act as the initial contact with key customers
- Follow up on significant demand changes with customers to improve business intelligence
- Communicate with customers and resolve customer disputes on sales orders
- Process any customer order changes specified by the customer or internal requirements and communicate to all departments accordingly.
- Teach, train, and manage team of 6-10 individuals, establishing and maintaining team
- Be accountable for warehouse management and inventory policies & accuracy in product lifecycle until EOP.
- Monitor customer quality ratings and evaluate customer satisfaction based on KPIs.
- Interact with sales and production team to provide the best possible service.
- Manage material management and ensure compliance to logistics protocol.
- Lead a Safety first approach maintaining a zero accident culture.
To be successful in this role, you’ll need:
- Bachelor degree in Supply Chain Management.
- Minimum of 5 years of relevant experience at managerial level.
- Experience in project management.
- Ability to use Microsoft Office software package (specifically, Excel, Word, and Outlook)
- Understanding of LEAN principles
- Hands-on mentality
- Strong negotiation skills in dealing with customers
- Positive demeanor and attitude
Things we consider a plus
- Master Degree in Supply Chain Management or similar study
- Automotive Experience
Reasons You’ll Love It Here
Our benefits may vary slightly from one location to the next, but what you will find, is that we offer: medical, dental, and vision insurance; as well as paid vacation, paid personal time, and various opportunities to give back to your local community. One convenient fact about our medical plan, is that we offer tele-visits, so you don’t have to leave the comfort of your home when you are feeling under the weather! We also strongly encourage and provide opportunities for learning and professional development. Our Learning & Development team has put together in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others.
What to Do Next
Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.
Our Commitment to You
We’re proud of the fact that we are strongly rooted in being an inclusive, people-focused organization. Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.
Leggett & Platt Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Leggett & Platt Inc. will take the steps to assure that people with disabilities are provided reasonable accommodations.
Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer
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How to Apply
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