Part-Time Ticket Agent – Box Office & Call Centre
Job Description
Ticket Agent – Box Office & Call Centre
Permanent
Part-time
Ticketing Services
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.
TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.
We are currently hiring for the position of:
Ticket Agent – Box Office & Call Centre
Reporting to the Manager – Ticketing Services, Ticket Agents work in both the Box Office and the Call Centre and are responsible for providing exceptional customer service while selling tickets to all events at TIFF Bell Lightbox.
RESPONSIBILITIES:
- Providing excellent customer service in person, through inbound and outbound calling
- Handling large volume of sales on a regular basis
- Processing cash, debit and credit card transactions and balancing deposits
- Operating computerized ticketing systems and ensuring all account data is captured accurately
- Providing information about all products and services available at TIFF Bell Lightbox
- Maintaining discretion regarding confidentiality of account information, as per privacy policy
- Adhering to all ticketing policies and procedures
- Filling, sorting and organizing Box Office materials
- Performing some light lifting and other duties, as required
TARGET START DATE:
- April 11, 2022
MINIMUM REQUIREMENTS:
- Customer service experience required.
- Familiarity with Ticketing Systems is an asset. Knowledge of Archtics/PCI is preferred.
- Excellent written and verbal communication skills
- Ability to speak multiple languages is an asset
- Previous experience in a Call Centre environment
- Enthusiastic, ambitious, self-motivated, open to working in a team environment
- Ability to work calmly under pressure while balancing multiple priorities
- High level of computer literacy. Comfortable operating multiple computer based systems simultaneously
- Previous cash handling experience is required. Experience handling sales of all types (credit, debit, gift cards)
- Able to adapt to a flexible work schedule, including evenings, weekends, and holidays.
- Must be available to work all days of the Toronto International Film Festival
How to Apply
HOW TO SUBMIT & APPLICATION DEADLINE:- All applications must be submitted online through TIFF’s Career Centre.
- Please upload your cover letter and resumé as one PDF, before the deadline of March 18, 2022.
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