Full-Time Senior Analyst, Client Service
Job Description
Senior Analyst, Client Service
Poole, Dorset, United Kingdom
ID: 5853
Job Description
Overview of Corporate Trust
With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients.
Team overview
Within EMEA, we currently have Corporate Trust Global Client Services teams in Dublin and Wexford and the teams continue to grow as we take on new business with overall responsibility for the operational relationship with our Clients. We work in a global model and are closely aligned to our colleagues in other locations such as the UK, US and India in order to streamline and support our automation agenda.
Responsibilities
- Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Applies intermediate problem solving skills, experience and judgement to analyze information.
- Uses communication skills to deliver high quality service to a specialized client base.
- Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
- Leverage a good understanding of broader BNY Mellon services and offerings.
- Monitor client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
- Use knowledge of client issues and needs to contribute to business development efforts.
- Participate in internal activities and initiatives designed to improve the client experience.
- Recommend process improvements.
- May have people management responsibilities in some geographies.
- Provide guidance to less experienced team members.
- Support multiple, moderately complex client accounts.
Qualifications
- Bachelors degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- Sound technical knowledge of structured finance products including CDO/CLO (Collateralised
- Debt/Loan Obligations) and Credit Funds would be an advantage
Our offer
- Full time contract of employment
- Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
- Exciting opportunities for career and global mobility
- Diverse and inclusive environment
- Employee Referral Program
- Recognition programmes
- A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)
How to Apply
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