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15 Feb 2022

Full-Time Specialist, Client Service

Bank of New York Mellon – Posted by BNY –  Chicago, Illinois, United States

Job Description

Specialist, Client Service

Chicago, IL, United States

ID: 3723

Job Description

Job Description:

  • Client Service – Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
  • Applies advanced problem-solving skills, judgement, and experience to analyze information.
  • Uses developed communication skills to deliver high quality service to a specialized client base.
  • Provides key individuals at assigned clients information related to BNY Mellon’s products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
  • Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
  • May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
  • Resolves the most complex or non-routine client issues or inquires, as needed.
  • Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
  • Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
  • Leads and participates in internal activities and initiatives designed to improve the client experience.
  • Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements.
  • No direct reports. Provides guidance to less experienced team members.
  • Supports multiple, complex client accounts.

Qualifications:

  • Bachelor’s degree or the equivalent combination of education and experience is required.
  • 5-7 years of total work experience preferred.
  • Client Service/Operations experience within financial services is strongly preferred.
  • Corporate Trust background strongly preferred.
  • CDO/CLO background strongly preferred
  • SOLVAS background preferred
  • Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred

 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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How to Apply

https://bnymellon.eightfold.ai/careers?query=3723&pid=10051573&domain=bnymellon.com&triggerGoButton=true

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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