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15 Feb 2022
Full-Time Sr. Specialist, Client Service
Job Description
Sr. Specialist, Client Service
Houston, TX, United States
ID: 3854
Job Description:
- Client Service – Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- May resolve atypical issues or escalate to management as appropriate.
- May lead staff on specific projects.
- Leads team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem solving skills, judgement, and extensive experience to analyze information.
- Uses masterful communication skills to deliver high quality service to a specialized client base.
- Provides key individuals at assigned clients information related to BNY Mellon’s products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader BNY Mellon services and offerings.
- Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
- Resolves the most complex or non-routine client issues or inquires, as needed.
- Leads resolution of issues escalated by more junior team members.
- Uses extensive knowledge of client issues and needs to lead business development efforts.
- Uses expert understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
- Leads internal activities and initiatives designed to improve the client experience.
- Uses knowledge of client services best practices and BNY Mellon client needs to lead the teams development of process improvements.
- No direct reports. Provides guidance to less experienced team members. May assign work to more junior team members.
- Supports multiple, complex client accounts.
Qualifications:
- Bachelors degree or the equivalent combination of education and experience is required.
- 10-12 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
How to Apply
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