Job Description

DIRECTOR OF FUNDRAISING OPERATIONS

Summary

The Wikimedia Foundation is the non-profit organization that operates Wikipedia – one of the most popular websites in the world, serving nearly half a billion users every month. It is the only non-profit in the top 50 websites, supported by a community of millions of individual donors.

The Director of Fundraising Operations will report to the Vice President of Advancement and is a key member of the Advancement leadership team participating in strategic decision making for the fundraising team. This role will lead the Fundraising Operations team to provide analytical, donor relations, and other operational support to Wikimedia’s overall fundraising program, including the Online Fundraising, Major Gifts, and Endowment teams. 

Succeeding in this role will require strong people management skills and an analytical mindset to lead the ongoing development of the infrastructure enabling the continued growth of Wikimedia’s fundraising program. 

You are responsible for:

• Lead the fundraising analytics, donor relations, and payment processing teams that comprise the Fundraising Operations team.
• Manage team performance, ensuring ability to achieve goals, develop team skills, and advance strong operational support for our fundraising program.
• Partner with fundraising directors and senior leadership to define data-informed goals and strategy to enable the growth of the fundraising program. 
• Oversee a productive working relationship with the fundraising engineering team to identify gaps and opportunities and ensure shared technical priorities are met. 
• Partner with VP of Advancement, fundraising directors, the finance and product departments on revenue forecasting.  
• Work closely with other data leaders at the Foundation on shared priorities and cultivating an environment for mutual learning. 
• Model leadership that cultivates a collaborative, positive, and inclusive team culture; serve as a collaborative thought partner and sounding board.
• Supervise external vendor or agency relationships.
• Create and manage the Fundraising Operations annual budget

Skills and Experience:

• Proven track record in successfully building and leading operational or technical teams.
• Extensive experience applying data and insights to build strategic initiatives and measure results. 
• Outstanding written and verbal communication skills; an open and transparent communication style. Strong on asynchronous communication and decision making in a highly consensus-based environment.
• Strong writing and presentation skills in English, for audiences of all levels, including peers, technical audiences, and executive leaders. 
• Seasoned team management experience; ability to creatively solve a wide range of challenges and build trust with the team.
• Experienced coach and mentor with high emotional intelligence: evidenced by humility, tact, compassion, high levels of integrity, and good listening skills.
• Excellent organizational skills and judgment
• Ability to prioritize when faced with multiple or competing priorities, and meet deadlines; attention to detail and accuracy; the ability to set realistic goals and objectives; 
• Ability to design and drive operational plans that are interdependent across multiple teams and departments.
• Demonstrated commitment to and belief in equity, inclusion, and diversity.
• Bachelor’s degree or equivalent in relevant work experience

Qualities that are important to us:

• Desire to work in a dynamic and mission-driven organization.
• Comfort and experience in a technology-driven environment.
• An international perspective with experience in cross-cultural communication.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at

re********@wi*******.org











or +1 (415) 839-6885.

U.S. Benefits & Perks*

• Health Care Benefits Covered at 100%: We cover 100% of premiums for medical, dental and vision plans for all full time employees and eligible dependents
• Wellness Reimbursement Program: Up to 1,800.00 USD per year for reimbursement for staff wellness expenses, such as gym fees, educational expenses, and more
• Technology and Equipment Stipend: In addition to receiving a brand new laptop, monitor, & docking station, all new hires receive 600.00 USD stipend to set up their space for working virtually 
• Professional Development Program: Up to 750.00 USD reimbursement per year to encourage continuous learning through attending conferences, courses, workshops and the purchase of educational materials 
• 401(k) Retirement Plan: Employer match of up to 4% of employee contributions dollar for dollar with no vesting period
• Paid Time Off: Generous paid time off policy of over 45 days, which includes: vacation days, at least one observed holiday a month, sick leave, and volunteer days
• Flexible Schedules: Options available to balance your personal and remote-work life
• Silent Fridays: No scheduled meetings so you can get caught up at the end of each week
• New Parent Leave: Fully paid new parent leave for seven weeks plus an additional five weeks for pregnancy, and flexible options as you embark on your return to work
• Fertility and Adoption Reimbursement Plan: Reimburses staff up to 5,000.00 USD in expenses per year, with a lifetime maximum of 10,000.00 USD
• Assistance for those unexpected life events: Long and short term disability, life insurance, and an employee assistance program
• Pre-tax Savings Plans: Generously funded health savings accounts (HSAs), pre-tax contribution options for health care, child care & elder care, public transportation and parking expenses

*Please note that for remote roles located outside of the U.S., we defer to our PEO (Professional Employee Organization) to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Applicant Privacy Policy
News from across the Wikimedia movement
Wikimedia 2030
Our Commitment to Equity
This is Wikimedia Foundation
Facts Matter
Our Projects
Our Tech Stack

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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